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The IT4IT Reference Architecture prescribes holistic management of the business of IT with continuous insight and control, enabling Boundaryless Information Flow™ across the entire IT Value Chain.
Your course package is designed to provide maximum learning and convenience. This is included in the price of your course:
Your expert instructor will get you ready for the following exam and certification, which are included in your course package and covered by the Certification guarantee.
There are no prerequisites to attend this course.
Using our engaging learning methodology including a variety of tools, we’ll cover the entire curriculum.
Part I: Introduction
1 Introduction
1.1 Objective
1.2 Overview
1.3 Conformance
1.4 Normative References
1.5 Terminology
1.6 Future Directions
2 Definitions
3 Overview
3.1 What is the IT Value Chain?
3.2 IT Value Chain and IT4IT Reference Architecture
3.3 IT Value Streams
3.4 IT4IT Reference Architecture
Part II: IT4IT Core
4 IT4IT Core
4.1 Introduction
4.2 IT4IT Abstraction Levels and Class
4.2.1 IT4IT Abstractions
4.2.2 Concepts at Level 1: End-to-End Overview
4.2.3 Level 1 Reference Architecture Diagram
4.2.4 Concepts at Level 2: Value Stream Documentation
4.2.5 Level 2 Reference Architecture Diagram
4.2.6 Concepts at Level 3: Vendor-Independent Architecture
4.2.7 Level 3 Reference Architecture Diagram
4.2.8 Concepts at Levels 4 and 5: Vendor Extensions
Part III: IT4IT Value Streams
5 Strategy to Portfolio (S2P) Value Stream
5.1 Objectives
5.2 Business Value Proposition
5.3 Key Performance Indicators
5.4 Value Stream Definition
5.4.1 Enterprise Architecture Functional Component
5.4.2 Policy Functional Component
5.4.3 Proposal Functional Component
5.4.4 Portfolio Demand Functional Component
5.4.5 Service Portfolio Functional Component
5.4.6 IT Investment Portfolio Auxiliary Functional Component
6 Requirement to Deploy (R2D) Value Stream
6.1 Objectives
6.2 Business Value Proposition
6.3 Key Performance Indicators
6.4 Value Stream Definition
6.4.1 Project Functional Component
6.4.2 Requirement Functional Component
6.4.3 Service Design Functional Component
6.4.4 Source Control Functional Component
6.4.5 Build Functional Component
6.4.6 Build Package Functional Component
6.4.7 Release Composition Functional Component
6.4.8 Test Functional Component
6.4.9 Defect Functional Component
7.1 Objectives
7.2 Business Value Proposition
7.3 Key Performance Indicators
7.4 Value Stream Definition
7.4.1 Engagement Experience Portal
7.4.2 Offer Consumption Functional Component
7.4.3 Offer Management Functional Component
7.4.4 Catalog Composition Functional Component
7.4.5 Request Rationalization Functional Component
7.4.6 Fulfilment Execution Functional Component
7.4.7 Usage Functional Component
7.4.8 Chargeback/Show-back Functional Component
7.4.9 Knowledge & Collaboration Supporting Function
8 Detect to Correct (D2C) Value Stream
8.1 Objectives
8.2 Business Value Proposition
8.3 Key Performance Indicators
8.4 Value Stream Definition
8.4.1 Service Monitoring Functional Component
8.4.2 Event Functional Component
8.4.3 Incident Functional Component
8.4.4 Problem Functional Component
8.4.5 Change Control Functional Component
8.4.6 Configuration Management Functional Component
8.4.7 Diagnostics & Remediation Functional Component
8.4.8 Service Level Functional Component
8.4.9 Other IT Operations Areas
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