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The Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights (MB-280T03) course focuses on using Customer Insights to enhance engagement strategies. It prepares participants to analyze customer data effectively for impactful experiences.
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Overview
The MB-280T03 module teaches participants to leverage Dynamics 365 Customer Insights for creating and delivering powerful customer experiences. This one-day course provides knowledge on gathering customer data, analyzing behavior, and designing personalized engagement strategies. It is essential for customer experience analysts pursuing the MB-280 certification, helping them harness data for impactful customer interactions.
Instructor-led training
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Who is this course for?
The Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights (MB-280T03) course is ideal for customer experience managers, CRM analysts, and marketing professionals seeking to create personalized, data-driven customer journeys. This course is perfect for those who want to leverage Dynamics 365 Customer Insights to build unified customer profiles, segment audiences, and design tailored marketing journeys. It’s also beneficial for individuals preparing for the MB-280 certification, focused on enhancing customer engagement and delivering impactful experiences through targeted insights.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us.
In order to take the Design and deliver powerful customer experiences with Dynamics 365 Customer Insights (MB-280T03) course, however, some prerequisites are required:
Knowledge of basic marketing principles.
Familiarity with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights.
Basic experience in model-driven application configuration.
Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Michel Aguilera delivers high-impact, LIVE instructor-led training in Microsoft Cloud, infrastructure and cybersecurity for professionals seeking real-world skills and certification readiness. With 20+ years of global experience and deep technical expertise, he helps teams master modern IT environments - from hybrid cloud to secure digital workplaces - with clarity and practical guidance.
Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.
FAQ
This course equips you with the skills to use Dynamics 365 Customer Insights for creating meaningful, data-driven customer experiences. It’s an integral part of the MB-280 certification path, focusing on customer data analytics and the delivery of personalized experiences.
Familiarity with CRM tools, data analysis, and Dynamics 365’s customer insights functionalities will be beneficial. Studying basic data-driven marketing strategies can also enhance your understanding of the course’s core concepts and applications.
While beginners are welcome, some experience with CRM, customer engagement, or data analysis tools is helpful. This course delves into data analytics, so prior knowledge of Dynamics 365 or marketing analytics will make the learning curve smoother.
The course is typically priced around €705.
You’ll cover customer data analysis, journey mapping, and designing customer experiences. Using Dynamics 365 Customer Insights, you’ll learn how to create actionable insights, personalized customer interactions, and improved engagement strategies based on real data.
Yes, it’s highly valuable for those looking to specialize in customer experience management or data-driven marketing. Completing this course as part of the MB-280 certification helps build critical skills for customer engagement roles.
This module contributes towards the MB-280 Customer Experience Analyst Associate certification. On its own, it does not provide a separate credential but is a key component of the full certification pathway.
Yes, the course is accessible online, offering flexibility for participants who prefer remote learning. This format allows for interactive sessions and hands-on learning from any location.
The course is designed to be accessible but requires attention to analytics concepts. It’s moderately challenging, especially for beginners, but the hands-on approach makes it engaging and practical for real-world application.
This module, as part of the MB-280 certification, can lead to roles like Customer Experience Analyst, with salaries generally ranging from €50,000 to €90,000, depending on factors such as region and experience level.
Reviews
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
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