Design and deliver powerful customer experiences with Dynamics 365 Customer Insights (MB-280T03)

This course equips you with the skills to use Dynamics 365 Customer Insights for creating meaningful, data-driven customer experiences. It’s an integral part of the MB-280 certification path, focusing on customer data analytics and the delivery of personalized experiences.

Familiarity with CRM tools, data analysis, and Dynamics 365’s customer insights functionalities will be beneficial. Studying basic data-driven marketing strategies can also enhance your understanding of the course’s core concepts and applications.

While beginners are welcome, some experience with CRM, customer engagement, or data analysis tools is helpful. This course delves into data analytics, so prior knowledge of Dynamics 365 or marketing analytics will make the learning curve smoother.

The course is typically priced around €705.

You’ll cover customer data analysis, journey mapping, and designing customer experiences. Using Dynamics 365 Customer Insights, you’ll learn how to create actionable insights, personalized customer interactions, and improved engagement strategies based on real data.

Yes, it’s highly valuable for those looking to specialize in customer experience management or data-driven marketing. Completing this course as part of the MB-280 certification helps build critical skills for customer engagement roles.

This module contributes towards the MB-280 Customer Experience Analyst Associate certification. On its own, it does not provide a separate credential but is a key component of the full certification pathway.

Yes, the course is accessible online, offering flexibility for participants who prefer remote learning. This format allows for interactive sessions and hands-on learning from any location.

The course is designed to be accessible but requires attention to analytics concepts. It’s moderately challenging, especially for beginners, but the hands-on approach makes it engaging and practical for real-world application.

This module, as part of the MB-280 certification, can lead to roles like Customer Experience Analyst, with salaries generally ranging from €50,000 to €90,000, depending on factors such as region and experience level.