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This course teaches learners how to design, configure, and govern AI‑enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agent capabilities to support sellers across the lead‑to‑cash process.
Prepares for Exam:
Accelerating Sales Pipelines with AI in Dynamics 365 AB-210
Prepares for Certification:
Microsoft Certified: Dynamics 365 Sales AI Consultant Associate
Attend this and 60+ other Microsoft courses for FREE with Unlimited Microsoft Training
Overview
Learners translate business requirements into practical, AI‑first seller workflows that improve productivity, forecasting accuracy, and decision‑making while aligning with organizational revenue goals, governance standards, and responsible AI practices.
Instructor-led training
Personal Learning Path
Certification Guarantee
Email, chat and phone support
Who is this course for?
This course is designed for professionals who want to learn how to build AI‑enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agents. It is ideal for professionals who want to understand how modern sales teams use AI to manage leads, opportunities, forecasting, and seller productivity. Learners may have a general understanding of sales processes or Dynamics 365 but are looking to develop the skills needed to translate business requirements into practical, AI‑powered sales workflows while following governance and responsible AI practices.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. While there are no strict entry requirements, certain foundational knowledge may enhance your learning experience. Any recommended prerequisites specific to this course are detailed below..
Basic understanding of CRM systems
Familiarity with CRM concepts
Familiarity with sales processes
Basic understanding of Dynamics 365 Sales
Knowledge of AI-driven tools in sales
Familiarity with Microsoft Power Platform
Experience with Microsoft 365 services
Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.
FAQ
The AB-210 course is designed for business analysts and functional consultants who want to design, configure, and govern AI-enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agent capabilities. It's ideal for professionals working with sales, operations, or IT stakeholders who need to translate business requirements into AI-first seller workflows across the lead-to-cash process.
This is an intermediate-level course. You should have intermediate-level Microsoft Power Platform configuration experience, functional knowledge of sales processes and the seller experience, and the ability to build and extend model-driven apps and create Power Automate cloud flows. Prior experience with Dynamics 365 Sales is beneficial.
The AB-210T00 instructor-led training runs for 3 days.
Yes. Readynez delivers the Microsoft Dynamics 365 Sales AI Consultant (AB-210) course as live, instructor-led virtual training over 3 days — with a real Microsoft Certified Trainer, not pre-recorded content.
The AB-210 course covers the full scope of AI capabilities in Dynamics 365 Sales — including the Sales accelerator, conversational intelligence, predictive lead and opportunity scoring, relationship intelligence, Copilot features such as record summarization, forecasting, and goal metrics. It also covers work assignment and distribution, and how to design an AI-first sales strategy aligned with revenue goals and governance standards.
Yes. A significant portion of the course focuses on deploying and managing AI agents in Dynamics 365 Sales — including the Sales Qualification Agent (automating lead qualification), the Sales Close Agent (automating deal-closing activities), and the Sales Research Agent (gathering deal intelligence using the research canvas).
The AB-210 course prepares you for the exam: Accelerating Sales Pipelines with AI in Dynamics 365 (AB-210). Passing earns the Microsoft Certified: Dynamics 365 Sales AI Consultant Associate certification.
Yes. The Microsoft Dynamics 365 Sales AI Consultant (AB-210) course is included in the Readynez Unlimited Microsoft Training licence — giving you access to this and 60+ other Microsoft instructor-led courses for the price of less than one.
Reviews
Through the course, I've gotten to know the fundamentals of Dynamics 365. Through the course I have had the opportunity to get answers to all my questions and have hands on experience. All together, I have had a great experience!
A Good informative course with a good mix of showing and hands on.
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The Microsoft Agentic AI Business Solutions Architect (AB-100) course equips professionals with the skills to design and implement intelligent, agent-driven AI solutions that align with business objectives. This course focuses on translating organizational needs into scalable AI architectures using Microsoft technologies, including Copilot, Azure AI services, and modern data platforms. Participants will learn how to design AI agents, integrate them into business workflows, and ensure governance, security, and responsible AI practices. With a strong emphasis on real-world application, the course prepares candidates to take the AB-100 certification exam and validate their ability to lead AI transformation initiatives across enterprise environments.
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