Achieve the Microsoft MS-721 Certification Collaboration Communications Systems Engineer

  • MS-721 certification
  • Published by: André Hammer on Feb 25, 2024
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Would you like to become a Collaboration Communications Systems Engineer? Getting the Microsoft MS-721 Certification can lead to great career opportunities in IT.

This certification shows you are skilled in managing and fixing communication systems in the Microsoft environment. Find out more about the skills needed for this role and how this certification can help your career.

Overview of the MS-721 Certification

What is the MS-721 Certification?

The MS-721 certification focuses on skills for designing and configuring Microsoft Teams rooms, devices, and phone systems.

This certification covers topics like routing policies, meeting settings, emergency calling, and call analytics.

To earn the certification, individuals must show proficiency in collaboration communications, access management, and identity provisioning within Microsoft Teams.

The exam requires a deep understanding of features such as audio conferencing, live events, and call queues.

Effective preparation involves hands-on experience with Microsoft Teams platforms, certified devices, and policy packages.

Achieving this certification creates opportunities for skilled individuals to work as systems engineers with premium capabilities in collaboration communications systems.

Certification holders also get access to the latest Microsoft Teams versions, expert support, and exclusive events to enhance their skills and stay current with industry trends.

Benefits of Achieving the MS-721 Certification

Achieving the MS-721 Certification has great benefits. It can lead to career advancement for individuals working with Microsoft Collaboration Systems.

By passing the exam and obtaining this certification, individuals can boost their credibility and reputation in the industry.

This certification confirms skills in designing, configuring, and provisioning Microsoft Teams Phone, Microsoft Teams Rooms, and other certified devices. It also covers topics like policy packages, call analytics, toll-free numbers, and emergency calling settings.

Professionals who hold the MS-721 Certification are equipped with the skills needed to manage collaboration communications systems effectively, improving their job performance and efficiency.

This certification focuses on features such as live events, audio conferencing, call queues, and access management. It ensures that individuals are experts in handling various tasks related to collaboration and communication.

MS-721 Certification Exam Details

Exam Structure and Topics Covered

The MS-721 Certification exam focuses on assessing skills and knowledge related to Microsoft Teams and collaboration communications systems.

The exam covers various topics, including design, configuration, and provisioning of Microsoft Teams rooms, phone systems, and collaboration features.

It also includes questions on emergency calling, call queues, toll-free numbers, call analytics, audio conferencing, live events, and webinars.

Additionally, candidates must demonstrate proficiency in managing policies, profiles, and access.

Evaluation is based on working with certified devices, collaboration capabilities, and system engineer requirements.

Preparing for the MS-721 Certification Exam

When preparing for the MS-721 Certification Exam, candidates should focus on specific topics. These include policies, routing, devices, Microsoft Teams rooms, and meeting requirements.

Candidates can understand these topics better by studying design, calling features, voice capabilities, and audio conferencing settings in Microsoft Teams. This will help in configuring and collaborating on communication systems.

It's also important to cover live events, emergency calling, phone numbers, call queues, and toll-free access for a comprehensive exam preparation. Candidates can further enhance their preparation by exploring different versions of Microsoft Teams, policy packages, call analytics, and certified devices.

Additionally, having skills in collaboration, access management, and identity provisioning is beneficial. Experience with Microsoft collaboration communication systems, premium features like webinars and Microsoft Teams Phone, as well as proficiency in managing profiles, Microsoft Teams Rooms, Surface Hub, and data is essential for success in the exam.

Aspiring candidates should focus on building the necessary skills and knowledge required for the certification by concentrating on these areas.

Tips for Success in the Exam

To enhance focus and concentration during the MS-721 Certification exam, test-takers can follow these steps:

  • Create a study environment free of distractions.
  • Turn off notifications on phones.
  • Set up designated quiet rooms for study.

Managing time effectively during the exam involves:

  • Reviewing the test format beforehand.
  • Allocating specific time slots for each section.
  • Answering questions based on the allocated time.

To alleviate test anxiety and increase confidence:

  • Practice relaxation techniques like deep breathing.
  • Focus on positive self-talk to build self-assurance.

Taking regular breaks during study sessions:

  • Helps maintain a clear mind.
  • Prevents burnout.

By implementing these strategies, candidates can enhance their performance in the exam and feel more prepared for the challenges ahead.

Skills Required for the MS-721 Certification

Configuration and Management of Microsoft Collaboration Systems

To effectively configure and manage Microsoft Collaboration Systems, individuals must understand how to set up settings, policies, and routing for seamless communication across devices and meeting rooms.

The design of collaboration communications systems using Microsoft technologies requires a deep understanding of features such as live events, audio conferencing, and webinars to meet the requirements of team rooms and events.

Troubleshooting call failures and ensuring high session quality involves examining call analytics, policy packages, and call queues to identify and address issues promptly.

Training and certifications, such as the MS-721 exam for systems engineers, are essential to acquire the skills needed to handle configuration, provisioning, and access management effectively.

Implementing premium capabilities like emergency calling, toll-free numbers, and certified devices enhances the collaboration experience and promotes efficient communication within the organization.

By focusing on identity and access management, as well as deploying the latest versions of Microsoft collaboration communications systems, individuals can create a productive and secure environment for teamwork and communication.

Planning and Designing Collaboration Communications Systems

When planning and designing collaboration communications systems, consider the following factors:

  • Meeting policies
  • Routing settings
  • Devices provisioning
  • Room configurations

Optimising these systems for seamless connectivity and audio conferencing requires understanding:

  • Call queues
  • Emergency calling capabilities
  • Toll-free phone numbers

Troubleshooting call failures and ensuring session quality involve skills in:

  • Call analytics
  • Policy packages configurations
  • Access management profiles

Microsoft Teams, along with its certified devices and Microsoft Teams Rooms, offers premium features such as:

  • Live events
  • Webinars

For a comprehensive collaboration experience, it is important for a systems engineer to obtain certifications in Microsoft collaboration communications systems to stay updated with the latest versions and capabilities. Managing identity and data in these systems is crucial, especially for certified Microsoft Teams Phones and Surface Hubs.

In case of any issues, possessing the right skills and knowledge can significantly enhance the overall user experience.

Troubleshooting Call Failures and Session Quality

Common causes of call failures when troubleshooting session quality in Microsoft collaboration systems can stem from network performance issues affecting call quality and session reliability.

Identifying and resolving these issues is important for smooth communication. It involves checking policies, settings, and configurations on devices used for calling and voice features.

For Microsoft Teams, ensuring proper routing, meeting requirements, and policy packages are in place is necessary.

By monitoring call analytics, checking for toll-free access, and provisioning certified devices, a Microsoft Certified Systems Engineer can address issues affecting call queues, emergency calling, and audio conferencing.

Collaborative communication systems like Microsoft Teams Rooms and Microsoft Teams Phone also require management of user profiles, identity access management, and security features to enhance the meeting experience and protect data.

Through certifications and updated knowledge of various versions and capabilities, a systems engineer can troubleshoot call failures and improve session quality effectively.

Importance of Teams-Certified Device Solutions

Enhancing Teams Rooms and Meetings with Certified Devices

Deploying Microsoft Teams Rooms with Certified Devices is beneficial for collaboration and communication systems. These devices elevate the meeting experience by offering premium audio conferencing capabilities, seamless configuration settings, and efficient call routing features.

By meeting strict Microsoft certifications, these devices ensure a smooth and reliable calling experience for users. Additionally, they provide advanced capabilities like unique policy packages, call analytics, and emergency calling features.

To improve collaboration systems effectively, users can:

  • Ensure all devices are updated to the latest versions.
  • Configure policy packages correctly.
  • Provision settings to guarantee secure access management.
  • Set up call queues with designated phone numbers and toll-free options.

Network Preparation for Collaboration Communications Systems

Optimizing Network Infrastructure for Audio Conferencing

Considerations for optimizing network infrastructure for audio conferencing involve routing policies and settings for Microsoft Teams phone numbers. It's important to ensure devices are configured for smooth audio calling.

Microsoft Teams rooms are key for collaboration in meetings, events, and webinars. Skills in collaboration communications systems engineering can improve the setup of Microsoft Teams rooms for better capabilities.

Certifications like MS-721 focus on designing and deploying Microsoft Teams rooms, highlighting access management and identity profiles. This certification also covers policy packages, call analytics, emergency calling features, and toll-free capabilities.

Proficient collaboration communications systems engineers can effectively manage network infrastructure for audio conferencing by leveraging their knowledge of Microsoft Teams and certified devices. This enhances the overall user experience.

Ensuring Seamless Connectivity for Microsoft Teams and Devices

To make sure Microsoft Teams and devices connect smoothly, we can improve the network setup with effective policies and routing settings.

By using certified devices in Teams Rooms and Meetings, we can enhance audio conferencing and collaboration.

It's important to troubleshoot call issues and session quality to keep communication reliable.

Microsoft certifications, policy packages, and call analytics provide the necessary skills for setting up Microsoft Teams systems efficiently.

Features like emergency calling, toll-free numbers, and call queues are vital for effective communication management.

Devices should meet the requirements for Microsoft Teams phone and Teams Rooms configurations to ensure a seamless communication experience.

Identity and access management policies, along with premium versions of Microsoft collaboration systems, are crucial for secure and smooth collaboration.

Experience in configuring Microsoft Teams settings, managing user profiles, and using call analytics are essential for a systems engineer working with Microsoft Teams and devices.


The Microsoft MS-721 Certification is for Collaboration Communications Systems Engineers. They demonstrate expertise in Microsoft Teams, Skype for Business, and Exchange Online.

Getting this certification proves skills in configuring and supporting communication solutions in organizations.

Readynez offers a 4-day Microsoft Certified Collaborations Communications Systems Engineer Course and Certification Program, providing you with all the learning and support you need to successfully prepare for the exam and certification. The MS-721 Microsoft Certified Collaborations Communications Systems Engineer course, and all our other Microsoft courses, are also included in our unique Unlimited Microsoft Training offer, where you can attend the Microsoft Certified Collaborations Communications Systems Engineer and 60+ other Microsoft courses for just €199 per month, the most flexible and affordable way to get your Microsoft Certifications.

Please reach out to us with any questions or if you would like a chat about your opportunity with the Microsoft Certified Collaborations Communications Systems Engineer certification and how you best achieve it. 


What is the Microsoft MS-721 Certification Collaboration Communications Systems Engineer?

The Microsoft MS-721 Certification Collaboration Communications Systems Engineer is a certification programme that validates expertise in designing, implementing, and troubleshooting communication systems using Microsoft products such as Exchange Server, Skype for Business, and Teams.

How can I prepare for the Microsoft MS-721 Certification exam?

To prepare for the Microsoft MS-721 Certification exam, review the exam objectives, take practice tests, and study official study materials such as Microsoft Learn modules and documentation. Join study groups or hire a tutor for additional support. Good luck!

What are the benefits of becoming a Microsoft Collaboration Communications Systems Engineer?

Becoming a Microsoft Collaboration Communications Systems Engineer can lead to increased job opportunities, higher salary potential, and the opportunity to work on exciting projects with cutting-edge technology. For example, you may have the chance to design and implement communication systems for large organisations.

What job roles can I pursue with the Microsoft MS-721 Certification?

With the Microsoft MS-721 Certification, you can pursue job roles such as Azure Administrator, Cloud Solutions Architect, and Systems Engineer.

Is the Microsoft MS-721 Certification recognized globally?

Yes, the Microsoft MS-721 Certification is recognized globally and demonstrates proficiency in implementing security and compliance solutions. It can enhance job prospects worldwide, including roles such as Security Analyst, Security Engineer, and Security Administrator.

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