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Microsoft 365 Certified Endpoint Administrator (MD-102)

Master endpoint management in Microsoft 365. Learn to deploy, configure, secure, and manage devices for efficient workplace collaboration.

course: Microsoft 365 Certified Endpoint Administrator (MD-102)

Duration: 5 days

Format: Virtual or Classroom

prepare-exam Prepares for Exam : Endpoint Administrator (MD-102)

certification-icon Prepares for Certification : Microsoft 365 Certified: Endpoint Administrator Associate

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Achieve Microsoft 365 Certified Endpoint Administrator (MD-102) certification through our comprehensive training. Elevate your career with expertise in deploying, managing, and securing Microsoft 365 services. This certified training ensures you are well-prepared to advance your career in the dynamic realm of modern IT environments. Enroll now for a transformative learning experience and propel your career forward with this valuable certification.

This course includes
  • intructor-iconInstructor-led training
  • intructor-iconPractice test
  • intructor-iconPre-reading
  • intructor-iconPersonal Learning Path
  • intructor-iconCertification Guarantee
  • intructor-iconEmail, chat and phone support

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Who is this course for?

Who is the Microsoft 365 Endpoint Administrator (MD-102) training course for?

The Microsoft 365 Certified Endpoint Administrator (MD-102) certification is designed for IT professionals responsible for managing, securing, and supporting devices and endpoints using Microsoft 365 technologies. The certification covers topics such as deployment and configuration of Microsoft 365 services, policies and profiles management, application management, identity and access management, endpoint security, compliance and threat protection, and unified endpoint management. By obtaining this certification, professionals demonstrate their expertise in effectively managing and securing devices and endpoints within an organization using Microsoft 365.


What you will learn during our MD102 Endpoint Administrator course.

  • Select a deployment tool based on requirements
  • Choose between migrate and rebuild
  • Choose an imaging and/or provisioning strategy
  • Select a Windows edition based on requirements
  • Implement subscriptionbased activation
  • Configure device registration for Autopilot
  • Create, validate, and assign deployment profiles
  • Set up the Enrollment Status Page (ESP)
  • Deploy Windows devices by using Autopilot
  • Troubleshoot an Autopilot deployment
  • Plan and implement an MDT deployment infrastructure
  • Create, manage, and deploy images
  • Monitor and troubleshoot a deployment
  • Plan and configure user state migration
  • Configure Remote Help in Intune
  • Configure Remote Desktop on a Windows client
  • Configure the Windows Admin Center
  • Configure PowerShell remoting and Windows Remote Management (WinRM)
  • Implement user authentication on Windows devices, including Windows Hello for Business, passwordless, and tokens
  • Manage rolebased access control (RBAC) for Intune
  • Register devices in and join devices to Azure AD
  • Implement the Intune Connector for Active Directory
  • Manage the membership of local groups on Windows devices
  • Implement and manage Local Administrative Passwords Solution (LAPS) for Azure AD
  • Specify compliance policies to meet requirements
  • Implement compliance policies
  • Implement Conditional Access policies that require a compliance status
  • Manage notifications for compliance policies
  • Monitor device compliance
  • Troubleshoot compliance policies
  • Configure enrollment settings
  • Configure automatic and bulk enrollment, including Windows, Apple, and Android
  • Configure policy sets
  • Restart, retire, or wipe devices
  • Specify configuration profiles to meet requirements
  • Implement configuration profiles
  • Monitor and troubleshoot configuration profiles
  • Configure and implement Windows kiosk mode
  • Configure and implement profiles on Android devices, including fully managed, dedicated,
  • Plan and implement Microsoft Tunnel for Intune
  • Monitor devices by using Intune
  • Monitor devices by using Azure Monitor
  • Analyze and respond to issues identified in Endpoint analytics and Adoption Score
  • Plan for device updates
  • Create and manage update policies by using Intune
  • Manage Android updates by using configuration profiles
  • Monitor updates
  • Troubleshoot updates in Intune
  • Configure Windows client delivery optimization by using Intune
  • Create and manage update rings by using Intune
  • Implement and manage security baselines in Intune
  • Create and manage configuration policies for Endpoint security including antivirus, encryption, firewall, endpoint detection and response (EDR), and attack surface reduction (ASR)
  • Onboard devices to Defender for Endpoint
  • Implement automated response capabilities in Defender for Endpoint
  • Review and respond to device issues identified in the Microsoft Defender Vulnerability Management dashboard
  • Deploy apps by using Intune
  • Configure Microsoft 365 Apps deployment by using the Microsoft Office Deployment Tool or Office Customization Tool (OCT)
  • Manage Microsoft 365 Apps by using the Microsoft 365 Apps admin center
  • Deploy Microsoft 365 Apps by using Intune
  • Configure policies for Office apps by using Group Policy or Intune
  • Deploy apps to platformspecific app stores by using Intune
  • Plan and implement app protection policies for iOS and Android
  • Manage app protection policies
  • Implement Conditional Access policies for app protection policies
  • Plan and implement app configuration policies for managed apps and managed devices
  • Manage app configuration policies


How to best be prepared for our MD-102 training.

At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. In order to take the MD-102 course, however, some prerequisites are required.

You have the perfect starting point to take this course with these prerequisites:

  • [Dictionary item: Orange-check] Subject matter expertise deploying, configuring, protecting, managing, and monitoring devices and client applications in a Microsoft 365 environment.
  • [Dictionary item: Orange-check] Experience managing identity, security, access, policies, updates, and apps for endpoints.
  • [Dictionary item: Orange-check] Experience with Azure AD and Microsoft 365 technologies including Intune.
  • [Dictionary item: Orange-check] Strong skills and experience in deploying, configuring, and maintaining Windows client and non-Windows devices.

Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.


Ed Baker

Ed is a Microsoft MVP for many years and has authored several Microsoft Official Curriculum Courses for Azure, Windows Server and Windows.

He is a 25 year IT veteran with experience in the UK Police and armed forces. Ed is a former Microsoft Technical Evangelist and is an MCT Regional Lead for the UK and he currently holds the most prestigious Microsoft MVP accreditation. Ed also helps run the UK MS Cloud User Group and the annual Evolve Conference in the UK.

Ed has authored several Microsoft Official Curriculum Courses for Azure, Windows Server and Windows as well as writing courses for Opsgility and other online providers.
Ed is a regular conference speaker at events such as TechEd, Ignite, TechSummit, SpiceWorld and more.

Ed now spends his time mixed between teaching Microsoft Azure, Windows Server and Enterprise Mobility topics. In addition Ed provides consultancy services to Small and Medium Enterprises as well as direct to Microsoft UK and Microsoft Corp.



Jens Gilges

Jens is a 20-year MCT, an Amazon Authorized Champion Instructor and a well accomplish Cloud Infrastructure Security Consultant and Penetration Tester.

Jens Gilges is a highly skilled professional with expertise in Azure, AWS, and Penetration Testing. With a remarkable 20-year tenure as a Microsoft Certified Trainer (MCT), Jens has honed his proficiency in various Microsoft technologies. Notably, he is not just a trainer but an industry leader, holding the prestigious title of AWS Champion Instructor.

Jens is dedicated to imparting his knowledge globally, delivering top-tier security and AWS training to clients across the world. His passion for these cloud platforms shines through in his engaging and informative sessions. Whether you're seeking insights into Azure's versatile capabilities, AWS's vast infrastructure, or the intricacies of Penetration Testing, Jens is your go-to expert.

With Jens at the helm, you can expect a comprehensive learning experience that combines years of expertise with a commitment to staying at the forefront of cloud technologies. Join him on a journey of continuous learning and explore the ever-evolving landscapes of Azure, AWS, and Penetration Testing.


FAQs for the Microsoft 365 Certified Endpoint Administrator (MD-102) course.

Microsoft 365 Certified: Modern Desktop Administrator Associate certification is designed for IT professionals who focus on deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment. This certification is typically associated with individuals responsible for managing Windows 10 and Microsoft 365 technologies.

The MD-102 exam consists of 40-60 multiple-choice and multiple-response questions. Candidates are given 150 minutes to complete the exam and must achieve a passing score of 700 out of 1000.

Microsoft certification MD-102 exam price can vary by region, but it revolves around €151. To get the Microsoft 365 Certified: Modern Desktop Administrator Associate certification, you'll need to pass the MD-101 exam and the MD-100 exam, which costs an extra €151, although you don't need to take both exams.

A score of 700 or greater is required to pass. The certification is complex and takes immense work. It takes time, practice, and the right focus.

The MD-102 exam typically has a time limit of 150 minutes (2 hours and 30 minutes).

The MD-102 certification expires after one year to ensure that tech professionals keep their skills up to date with evolving technology.

There are no strict prerequisites for taking the MD-102 exam, but it is recommended that candidates have a foundational understanding of Microsoft 365 services, Windows 10, and basic IT concepts. While not mandatory, Microsoft often suggests that candidates have practical experience with Windows 10 and Microsoft 365 in a business environment before attempting the exam. Additionally, having completed the MD-100 (Windows 10) exam is beneficial as MD-102 builds upon the skills and knowledge tested in MD-100.

The MD-102 exam typically does not have strict experience requirements. However, having practical experience with Windows 10 and Microsoft 365 services in a business environment is often beneficial for candidates attempting the exam.

Microsoft certifications are designed to validate a candidate's skills and knowledge, and while direct hands-on experience is not always mandatory, it can enhance your ability to understand and answer exam questions effectively. The MD-102 exam is part of the Microsoft 365 Certified: Modern Desktop Administrator Associate certification, and it is focused on assessing the skills required to manage modern desktops in an enterprise environment.

The MD-102 exam's difficulty varies among individuals based on factors like prior experience, knowledge, and preparation. Hands-on familiarity with Windows 10 and Microsoft 365 services provides an advantage.

The time required to prepare for the MD-102 exam varies based on factors like existing knowledge, experience, and dedicated study time. Hands-on experience with Windows 10 may reduce preparation time. Structuring a study plan, utilizing quality resources, and maintaining consistency in study sessions enhance readiness.

Those who successfully pass the MD-102 exam often find themselves in a position to negotiate a higher salary, thanks to their specialized knowledge in the Microsoft 365 Certified: Endpoint Administrator Associate realm.

According to data from PayScale, the average annual salary for Microsoft specialists hovers around $80,000. By clearing the MD-102 exam, professionals can substantially enhance their earning potential, making it a valuable investment in their career growth.

The MD-102: Endpoint Administrator course offers numerous benefits, such as improving your skills in managing and protecting Windows-based devices, enabling you to efficiently deploy and maintain devices and applications, and enhancing your understanding of advanced management methods. This certification equips you with the expertise needed to excel in your IT career, resulting in increased job opportunities and higher salary prospects.

Microsoft certification exams, administered by Pearson VUE, follow a straightforward process. Begin by registering on the Microsoft or Pearson VUE website. Choose between a physical test center or online proctoring. Select a location and time for test center exams, while online proctoring allows flexibility. Complete a system check, verify your identity with a valid ID, and take the MD-102 exam, featuring diverse question types. Results are promptly provided, and passing scores vary.

To prepare for the MD-102 certification exam, start by reviewing the official exam objectives on the Microsoft certification website. Enroll in Microsoft or authorized training courses, incorporating instructor-led sessions and virtual labs. Strengthen your understanding through hands-on experience in virtual environments. Additionally, utilize study guides and books tailored to the MD-102 exam for comprehensive coverage and practice questions.

Desktop Administrator/Engineer: In this role, you would be responsible for managing and maintaining the desktop infrastructure, deploying updates, configuring security settings, and providing technical support for end-users.

System Administrator: As a system administrator, you could oversee the configuration and management of desktop systems, ensuring their proper functioning, security, and compliance with organizational policies.

IT Support Specialist: You might work as an IT support specialist, assisting end-users with technical issues, troubleshooting problems, and providing guidance on using desktop applications and systems.

The MD-102 (Managing Modern Desktops) certification exam, like other Microsoft certification exams, is typically administered through Pearson VUE, which is a global testing and assessment services provider.


Feedback from our Endpoint Administrator delegates.


Stephen Ridgway

Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.


Johan Andersson

Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.

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