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Microsoft 365 Certified Administrator (MS-102)

Dive into the Administration of Microsoft 365. Gain skills in managing identities, security, compliance, and teamwork in the cloud environment.

course: Microsoft 365 Certified Administrator (MS-102)

Duration: 5 days

Format: Virtual or Classroom

prepare-exam Prepares for Exam : Microsoft 365 Administrator (MS-102)

certification-icon Prepares for Certification : Microsoft 365 Certified: Administrator Expert

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Embark on a transformative journey with the Microsoft 365 Certified Administrator (MS-102) certification course. Our comprehensive training ensures you're well-prepared to achieve your certification and propelling your career to new heights. Gain the certified expertise needed to navigate Microsoft 365 environments confidently.

This course includes
  • intructor-iconInstructor-led training
  • intructor-iconPractice test
  • intructor-iconPre-reading
  • intructor-iconPersonal Learning Path
  • intructor-iconCertification Guarantee
  • intructor-iconEmail, chat and phone support

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Who is this course for?

Who is the Microsoft 365 Certified Administrator course for?

During this Microsoft 365 Certified Administrator (MS-102) course you will learn how to deploy and manage Microsoft 365, perform Microsoft 365 tenant-level implementation and administration of cloud and hybrid environments. Microsoft 365 administrators function as the integrating hub for all Microsoft 365 workloads. You coordinate across multiple Microsoft 365 workloads. You work with architects and other administrators responsible for workloads, infrastructure, identity, security, compliance, endpoints, and applications.


What you will learn during our MS-102 Certification course.

  • Create a tenant
  • Implement and manage domains
  • Configure organizational settings, including security, privacy, and profile
  • Identify and respond to service health issues
  • Configure notifications in service health
  • Monitor adoption and usage
  • Create and manage users
  • Create and manage guest users
  • Create and manage contacts
  • Create and manage groups, including Microsoft 365 groups
  • Manage and monitor Microsoft 365 license allocations
  • Perform bulk user management, including PowerShell
  • Manage roles in Microsoft 365 and Azure AD
  • Manage role groups for Microsoft Defender, Microsoft Purview, and Microsoft 365 workloads
  • Manage delegation by using administrative units
  • Implement privileged identity management for Azure AD roles
  • Prepare for identity synchronization by using IdFix
  • Implement and manage directory synchronization by using Azure AD Connect cloud sync
  • Implement and manage directory synchronization by using Azure AD Connect
  • Monitor synchronization by using Azure AD Connect Health
  • Troubleshoot synchronization, including Azure AD Connect and Azure AD Connect cloud sync
  • Implement and manage authentication methods, including Windows Hello for Business, passwordless, tokens, and the Microsoft Authenticator app
  • Implement and manage selfservice password reset (SSPR)
  • Implement and manage Azure AD Password Protection
  • Implement and manage multifactor authentication (MFA)
  • Investigate and resolve authentication issues
  • Plan for identity protection
  • Implement and manage Azure AD Identity Protection
  • Plan Conditional Access policies
  • Implement and manage Conditional Access policies
  • Review and take actions to improve the Microsoft Secure Score in the Microsoft 365 Defender portal
  • Review and respond to security incidents and alerts in Microsoft 365 Defender
  • Review and respond to issues identified in security and compliance reports in Microsoft 365 Defender
  • Review and respond to threats identified in threat analytics
  • Implement policies and rules in Defender for Office 365
  • Review and respond to threats identified in Defender for Office 365, including threats and investigations
  • Create and run campaigns, such as attack simulation
  • Unblock users
  • Onboard devices to Defender for Endpoint
  • Configure Defender for Endpoint settings
  • Review and respond to endpoint vulnerabilities
  • Review and respond to risks identified in the Microsoft Defender Vulnerability Management dashboard
  • Implement and manage sensitive info types by using keywords, keyword lists, or regular expressions
  • Implement retention labels, retention label policies, and retention policies
  • Implement sensitivity labels and sensitivity label policies
  • Implement DLP for workloads
  • Implement Endpoint DLP
  • Review and respond to DLP alerts, events, and reports


How to best be prepared for our MS-102 training.

  • [Dictionary item: Orange-check] Basic understanding of Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams.
  • [Dictionary item: Orange-check] Familiarity with Microsoft 365 licensing and subscription models.
  • [Dictionary item: Orange-check] Knowledge of identity management concepts, including Azure Active Directory.
  • [Dictionary item: Orange-check] Experience in administering Windows Server and Active Directory Domain Services (AD DS).
  • [Dictionary item: Orange-check] Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
  • [Dictionary item: Orange-check] Proficiency in using PowerShell for administrative tasks in a Microsoft 365 environment.
  • [Dictionary item: Orange-check] Prior experience with Microsoft Office 365 applications and services.
  • [Dictionary item: Orange-check] Familiarity with compliance and security features in Microsoft 365, including data loss prevention (DLP) and threat protection.
  • [Dictionary item: Orange-check] Understanding of hybrid environments, including configurations involving both on-premises and cloud services.
  • [Dictionary item: Orange-check] Strong problem-solving skills and the ability to troubleshoot issues in a Microsoft 365 environment.

Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.


Ed Baker

Ed is a Microsoft MVP for many years and has authored several Microsoft Official Curriculum Courses for Azure, Windows Server and Windows.

He is a 25 year IT veteran with experience in the UK Police and armed forces. Ed is a former Microsoft Technical Evangelist and is an MCT Regional Lead for the UK and he currently holds the most prestigious Microsoft MVP accreditation. Ed also helps run the UK MS Cloud User Group and the annual Evolve Conference in the UK.

Ed has authored several Microsoft Official Curriculum Courses for Azure, Windows Server and Windows as well as writing courses for Opsgility and other online providers.
Ed is a regular conference speaker at events such as TechEd, Ignite, TechSummit, SpiceWorld and more.

Ed now spends his time mixed between teaching Microsoft Azure, Windows Server and Enterprise Mobility topics. In addition Ed provides consultancy services to Small and Medium Enterprises as well as direct to Microsoft UK and Microsoft Corp.


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Jens Gilges

Jens is a 20-year MCT, an Amazon Authorized Champion Instructor and a well accomplish Cloud Infrastructure Security Consultant and Penetration Tester.

Jens Gilges is a highly skilled professional with expertise in Azure, AWS, and Penetration Testing. With a remarkable 20-year tenure as a Microsoft Certified Trainer (MCT), Jens has honed his proficiency in various Microsoft technologies. Notably, he is not just a trainer but an industry leader, holding the prestigious title of AWS Champion Instructor.

Jens is dedicated to imparting his knowledge globally, delivering top-tier security and AWS training to clients across the world. His passion for these cloud platforms shines through in his engaging and informative sessions. Whether you're seeking insights into Azure's versatile capabilities, AWS's vast infrastructure, or the intricacies of Penetration Testing, Jens is your go-to expert.

With Jens at the helm, you can expect a comprehensive learning experience that combines years of expertise with a commitment to staying at the forefront of cloud technologies. Join him on a journey of continuous learning and explore the ever-evolving landscapes of Azure, AWS, and Penetration Testing.

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FAQs for the Microsoft 365 Certified Administrator (MS-102) course.

The MS-102 exam is part of Microsoft’s role-based certification program. Candidates who pass this exam will earn the Microsoft 365 Administrator badge. The MS-102 exam tests your knowledge of several key subject areas, and that’s how we’ve structured this Learning Path.

Empower your IT career by joining Readynez's comprehensive course for the Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) exam. Our training equips individuals and teams to confidently pass the certification, gaining expertise in deploying, configuring, and managing devices using Microsoft 365 services. Elevate your skills with us and open doors to new career opportunities. Enroll now for a transformative learning experience and achieve MD-102 certification success!

Functional experience with all Microsoft 365 workloads and Azure Active Directory (Azure AD), including Exchange Online, SharePoint Online, Microsoft Teams, Power BI, and Azure AD.

The exam course is priced between €12.75 to €29.75, while supplementary materials like practice tests typically cost around €21.25. Exam registration fees vary by location, with the United States having a registration cost of €140.25.

The MS-102 certification exam syllabus consists of the following topics:

  • Implement and manage a Microsoft 365 tenant
  • Manager users and groups
  • Manage roles in Microsoft 365
  • Implement and manage identity synchronization with Microsoft Entra ID
  • Implement and manager authentication
  • Implement and manager secure access
  • Manage security reports and alerts by using the Microsoft 365 Defender portal
  • Implement and manage email and collaboration protection by using Microsoft Defender for Office 365
  • Implement and manage endpoint protection by using Microsoft Defender for Endpoint
  • Implement Microsoft Purview information protection and data lifecycle management
  • Implement Microsoft Purview data loss prevention (DLP)

Microsoft certifications, including MS 102, can significantly boost your career prospects. They serve as a testament to your expertise and dedication to mastering specific technologies. Many employers actively seek certified professionals when hiring for roles related to Microsoft 365 administration.

The time required to become certified in MS-102 or any other Microsoft certification can vary based on your prior experience, familiarity with the exam topics, and the time you can dedicate to studying.

Most Microsoft certification exams can be taken online or in person at a Pearson VUE Authorized Test Center.

Practicing for an exam like the MS-102 can be a full-time job. Some exams are actually paid for by work because they are so intensive. Certification is not simple and takes immense work. It takes time, practice, and the right focus.

A score of 700 or greater is required to pass.

Certifications like the MS-102 expire one year after their achievement date. Approximately six months before a certification's expiration date, its renewal assessment will be enabled.

Determining the salary associated with MS-102 certification or any other certification involves various factors, such as your geographical location, level of experience, industry, and specific job role.


Feedback from our Microsoft 365 Certified Administrator delegates.


Stephen Ridgway

Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.


Johan Andersson

Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.

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