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The Empower Sellers with Dynamics 365 Sales (MB-280T02) course teaches participants how to leverage Dynamics 365 Sales to empower and enhance sales processes. This module prepares candidates for the MB-280 certification, focusing on sales tools and customer relationship management.
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Overview
Dynamics 365 Sales helps accelerate sales teams’ efforts with relationship-building tools and AI-driven insights. In this course, students will learn how to configure and leverage Dynamics 365 Sales to set sales teams up for success. First, students will set up and configure lead and opportunity management strategies. Then students will organize their product catalog and process sales orders. Finally, students will leverage relationship selling features, the Sales accelerator, and Sales Insights. In this course, students will also learn how to set up and deploy Microsoft Copilot for Sales, a productivity tool to help sellers inside and outside Dynamics 365 Sales.
Instructor-led training
Personal Learning Path
Email, chat and phone support
Who is this course for?
The Empower Sellers with Dynamics 365 Sales (MB-280T02) course is designed for sales professionals, CRM specialists, and business leaders who want to leverage Dynamics 365 Sales to drive productivity and enhance sales processes. It’s ideal for those responsible for configuring and utilizing Dynamics 365 Sales tools to manage leads, process sales orders, and implement relationship-building strategies. This course also supports professionals preparing for the MB-280 certification, aiming to empower sales teams with AI-driven insights and productivity tools like Microsoft Copilot.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us.
In order to take the Microsoft Certified Fabric Data Engineer (DP-700) course, however, some prerequisites are required. You have the perfect starting point to take this course with these prerequisites: Familiarity with Microsoft Fabric, basic data concepts and terminology, SQL, Power BI, data engineering and management concepts.
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Michel Aguilera delivers high-impact, LIVE instructor-led training in Microsoft Cloud, infrastructure and cybersecurity for professionals seeking real-world skills and certification readiness. With 20+ years of global experience and deep technical expertise, he helps teams master modern IT environments - from hybrid cloud to secure digital workplaces - with clarity and practical guidance.
Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.
FAQ
This course is ideal for professionals who want to leverage Dynamics 365 Sales to empower sales teams, optimize sales processes, and improve customer engagement. It focuses on sales enablement, helping organizations streamline sales interactions and increase productivity, making it a vital part of the MB-280 certification path.
To prepare effectively, review Dynamics 365’s sales management tools and general sales processes. A background in customer relations or sales operations will provide a good foundation, enabling you to grasp the Dynamics 365 functionalities and scenarios presented in the course more easily.
Basic familiarity with Dynamics 365 Sales and experience in a sales or customer-facing role will be advantageous. This course is accessible to all levels but assumes some prior exposure to CRM systems and sales techniques, enhancing your learning experience.
The standard cost is approximately €705.
Core topics include using Dynamics 365 Sales for process optimization, customer relationship management, sales productivity tools, and improving engagement through data insights. These tools are essential for empowering sales teams and building a customer-centric approach in a competitive market.
Yes, particularly for professionals in sales management or customer experience roles. This module deepens your knowledge of Dynamics 365 Sales, building your expertise in CRM solutions and strengthening your ability to manage sales processes efficiently.
This module does not offer a direct credential but contributes towards the comprehensive MB-280 certification for Customer Experience Analyst Associate, which is well-regarded in CRM-focused roles.
Yes, this course is widely available online, making it accessible to learners worldwide. Online availability allows for flexibility in scheduling, making it easier for busy professionals to complete the module.
The course is straightforward for those with a CRM or sales background but includes practical, scenario-based learning. It’s moderately challenging, with a focus on real-world applications that help reinforce your understanding of Dynamics 365 Sales tools.
When paired with the MB-280 certification, this course opens career paths like Customer Experience Analyst, with estimated salaries ranging between €50,000 and €90,000, influenced by experience, location, and role requirements.
Reviews
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
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