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The Create and Manage Journeys with Dynamics 365 Customer Insights (MB-7005) course provides hands-on training in journey orchestration to improve customer interactions. Learn how to build, customize, and analyze customer journeys using Dynamics 365 to drive engagement and business success.
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Overview
This course equips professionals with the skills to create, manage, and optimize customer journeys in Dynamics 365 Customer Insights. Participants will learn to design automated workflows, segment audiences, track customer interactions, and personalize marketing efforts. By leveraging journey orchestration, businesses can create meaningful experiences and enhance customer retention.
Instructor-led training
Practice test
Pre-reading
Personal Learning Path
Certification Guarantee
Email, chat and phone support
Who is this course for?
This course is best suited for marketing professionals, CRM managers, and business analysts who want to enhance customer engagement using Dynamics 365 Customer Insights. It is also relevant for digital marketers and sales strategists looking to automate and personalize customer interactions.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us.
In order to take the Create and manage journeys with Dynamics 365 Customer Insights (MB-7005) course, however, some prerequisites are required. You have the perfect starting point to take this course with these prerequisites:
Basic understanding of Dynamics 365 Customer Insights.
Familiarity with marketing automation concepts.
Experience with CRM and customer data management.
Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.
FAQ
This course is designed for marketing professionals and CRM specialists who want to use Dynamics 365 Customer Insights to enhance customer journey management.
To prepare, review the fundamentals of Dynamics 365 Customer Insights and marketing automation best practices.
Participants should have a basic understanding of Dynamics 365 Customer Insights, marketing automation, and customer data management.
The course is priced at €705, covering live instruction and practical exercises.
Topics include journey orchestration, segmentation, workflow automation, and customer data tracking in Dynamics 365.
Yes, expertise in customer journey management is highly valuable for marketing and CRM professionals.
The course enhances your knowledge but does not provide a certification.
Yes, the course is available online with live interactive sessions.
The course is intermediate-level, ideal for professionals with marketing and CRM experience.
Marketing professionals skilled in customer journey orchestration can earn between €60,000 and €100,000 annually, depending on experience.
Reviews
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
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