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The Configure Dynamics 365 Customer Experience Model-Driven Apps (MB-280T01) course equips participants with the skills to configure and optimize model-driven applications within Dynamics 365. This module is a key part of the MB-280 certification journey for customer experience analysts.
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Overview
The MB-280T01 module focuses on configuring model-driven apps in Dynamics 365 for an improved customer experience. Participants will learn to set up model-driven applications to manage customer data, engage users, and improve overall customer engagement strategies. This one-day course provides essential skills needed for Dynamics 365 configuration and is a stepping-stone toward the Microsoft Dynamics 365 Customer Experience Analyst Associate (MB-280) certification.
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Who is this course for?
The Configure Dynamics 365 Customer Experience Model-Driven Apps (MB-280T01) course is ideal for professionals looking to enhance their skills in configuring and customizing model-driven applications within Dynamics 365. It’s suited for customer experience analysts, CRM specialists, and IT professionals who work with Dynamics 365 applications, such as Dynamics 365 Sales and Customer Insights. This course is especially valuable for individuals preparing for the MB-280 certification, aiming to deliver optimized user experiences through low-code customization and efficient data management.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us.
In order to take the Configure Dynamics 365 customer experience model-driven apps (MB-280T01) course, however, some prerequisites are required:
Familiarity with Microsoft Power Apps and basic data modeling principles.
Understanding of the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights.
Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Michel Aguilera delivers high-impact, LIVE instructor-led training in Microsoft Cloud, infrastructure and cybersecurity for professionals seeking real-world skills and certification readiness. With 20+ years of global experience and deep technical expertise, he helps teams master modern IT environments - from hybrid cloud to secure digital workplaces - with clarity and practical guidance.
Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.
FAQ
Preparation for this course involves familiarizing yourself with Dynamics 365's basics, especially customer experience functionalities. Reviewing general CRM concepts and exploring Dynamics 365’s configuration capabilities will help you start with a solid understanding, allowing you to make the most of the hands-on exercises provided during the course.
While this course is accessible to beginners, it’s ideal if participants have some background in Dynamics 365 or CRM. Familiarity with customer experience or business analysis roles will also be beneficial, ensuring that you’re well-prepared to grasp the configuration techniques that are covered.
This course typically costs €705.
Key topics include configuring model-driven apps, managing customer interactions, setting up data workflows, and aligning Dynamics 365 to support seamless customer experiences. You’ll also learn about customizing forms, views, and dashboards that are vital for an efficient CRM setup tailored to customer experience.
Absolutely. This course is essential if you’re interested in Dynamics 365 customer experience roles. It provides foundational skills for the MB-280 certification, enhancing your ability to configure CRM solutions and making you a valuable asset in customer relationship management.
This course does not provide a standalone certification, but it contributes toward the MB-280 certification as part of the Customer Experience Analyst Associate track, equipping you with important skills needed to achieve this valuable credential.
Yes, the course is offered online, allowing you to learn remotely and at a flexible pace. This accessibility makes it easier for professionals to participate without needing to attend in-person sessions, especially beneficial for those with busy schedules.
The course is designed to be approachable but includes practical configuration tasks that require some attention to detail. For those new to Dynamics 365, the hands-on exercises can be moderately challenging, but they offer substantial insight into building customer-oriented applications.
Completing this module, along with the full MB-280 certification, can prepare you for roles such as Dynamics 365 Customer Experience Analyst, where salaries typically range between €50,000 and €90,000, depending on your experience and the region.
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