Certified Microsoft Dynamics 365 Customer Engagement Apps Fundamentals badge achieved after attending the MB-910 Course and Exam
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(732 Reviews)

Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910)

Your personal Learning Program with everything you need to best prepare for the MB-910 Exam and become a Certified Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps, supported by your expert instructor.

course: Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910)

Duration: 1 days

Format: Virtual or Classroom

prepare-exam Prepares for Exam : Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910)

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The best course to get your Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps - with Certification Guarantee!

Achieving the Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.

  • [Dictionary item: Green-check] Includes a comprehensive set of Learning materials for the best possible Exam prep
  • [Dictionary item: Green-check] Includes access to extensive Labs for 180 days giving you practical hands-on experience
  • [Dictionary item: Green-check] Included in our Unlimited Training offering, giving you access to all our Microsoft courses
  • [Dictionary item: Green-check] Full support available helping you register, prepare for and sit your exam

Who is the Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (MB-910) training course for?

The Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910) certification is intended for individuals interested in learning about Dynamics 365 customer engagement apps. The certification covers topics such as sales, marketing, and customer service functionality within Dynamics 365, as well as integration with other Microsoft products. This certification is beneficial for sales and marketing professionals, customer service representatives, and anyone who works with customers and wants to demonstrate their knowledge of Dynamics 365.


Feedback from our Dynamics 365 Fundamentals Customer Engagement Apps delegates

Stephen Ridgway

Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.

Johan Andersson

Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.


Everything you need to get the results you want

Your Personal Learning Program will provide the skills you need, to help you do more of what you love. The 3-step learning program is built to teach you real applicable skills that open opportunities for you.


How we get you certified

Readynez365: Your Personal Learning Program

The Readynez365 platform provides an enhanced digital pathway for all your learning elements, from pre-studies to exam, making it the most direct route to new tech Skills. Pick what you want (and need) to get up to speed. It´s all laid out for you in Readynez365 well in advance of your courses.

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Learning Designed For The Virtual Classroom

The training methodology is designed for the virtual classroom to inspire and engage you with a variation of hands-on training, presentations, labs and tests. You’ll also be glad to know that Virtual instructor-led training is loved by managers - it is the most cost-effective way to train.

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Expert Mentoring That Get’s You All The Way

There´s a maximum number of learners in the class to ensure your easy access to personal coaching. You’ll meet accredited expert instructors that are seasoned IT Professionals and Consultants certified to the highest level and bringing real-world experience into the classroom.

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Exam & Skills Focus

We´ll cover the ins and outs of the subject so that you can apply it in your day-to-day work, and you’ll even learn the specifics that you need to know for the exam. It’s your choice whether to sit the exam, or not, but with our detailed guides and hotline, we’ll make it easy to access your exam voucher, and schedule and sit the exam online

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Certification Guarantee

Your access to training is unlimited and you can train as much as you want until you successfully pass your exam.

Sustainable Learning - Train with a Clear Conscience

Train with a clear conscience with training that makes a 96% lower carbon footprint compared to in-classroom training. Our organisation operates with minimal environmental impact and we´ve reduced our Co2 emission with 96% since 2020.We are compliant with the ISO 14001 throughout our entire supply chain as your guarantee for our sustainable business practices.


What you will learn during our Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Appscourse

- Describe how to target customers by using segments and subscription lists
- Describe the lead generation and qualification process including lead scoring
- Describe customer journeys
- Describe event management features and capabilities

- Describe the capabilities of LinkedIn Campaign Manager
- Describe the capabilities of Dynamics 365 Customer Voice
- Describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights

- Describe leads and the process for qualifying leads
- Describe the opportunity management process
- Describe the quote lifecycle
- Describe use cases for orders and invoices
- Describe processes and tools used for forecasting sales

- Describe capabilities of Dynamics 365 Sales Insights
- Describe capabilities of LinkedIn Sales Navigator

- Describe cases, queues, and entitlements
- Describe Knowledge Management
- Describe service-level agreements (SLAs)

- Describe Omnichannel for Customer Service
- Describe Connected Customer Service
- Describe Customer Service Insights

- Describe the lifecycle of a work order including work order creation
- Describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
- Describe capabilities for the Inspections feature

- Describe resource management capabilities including skills, and proficiency models
- Identify available Universal Resource Scheduling (URS) scheduling options including

- Describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient

- Describe inventory management transaction types
- Describe customer asset management and preventive maintenance processes
- Describe options for performing proactive customer asset maintenance by implementing IoT

- Describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
- Identify views and reports that aid a project service company in making decisions

- Describe the process for converting leads into projects
- Describe opportunity management and quote management for project-based and product-based quotes
- Describe use cases for project contracts

- Describe allocation methods, tasks, subtasks, and assignments
- Describe time and expenses entry, and entry approvals
- Describe resource skills and proficiency models
- Identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards

- Describe customers and activities
- Describe the product catalog
- Describe price lists, discounts, and currencies
- Describe cases
- Describe resources

- Describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard
- Describe options for exporting data to Microsoft Excel
- Describe options for analyzing data by using Power BI

- Describe Microsoft Teams integration capabilities
- Describe use cases for integrating with Microsoft Excel and Microsoft Word
- Describe options for managing documents by using SharePoint Online
- Describe email integration capabilities


Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.

Julian Sharp
#MVP #Microsoft #Dynamics365

Julian is an official Microsoft Business Application MVP and one of the most widely recognized experts on Dynamics 365.

Feridun White
Kat Weber
#Microsoft #Dynamics365 #Powerplatform

Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant with 15+ years’ experience in ERP and CRM.


How to best be prepared for our Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps course

At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. In order to take the MB-910 course, however, some prerequisites are required.

You have the perfect starting point to take this course with these prerequisites:

  • It is recommend that you will be well versed in the principles of customer engagement, general computer skills, and business processes


Our track record

With 15 years experience and more than 50.000 happy customers from all over the world, companies such as ALSO, ATEA, Microsoft, Serco, and many more, trust Readynez to help them train and certify their staff.

  • [Dictionary item: Green-check] Top rated courses, with learners most often rating their training 10/10
  • [Dictionary item: Green-check] Globally recognized expert instructors, many of which are MVP's
  • [Dictionary item: Green-check] 50.000 delegates trained and certified
  • [Dictionary item: Green-check] Trusted provider of large training projects for many large companies

These are just some of the many major brands trusting Readynez.


Others also attended

Microsoft Certified Dynamics 365 Fundamentals Finance and Operations Apps (ERP) (MB-920)

Achieving the Dynamics 365 Fundamentals Finance and Operations Apps certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.

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FAQ's

The Virtual Classroom is an online room, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.

Yes, you can sit exams from all the major Vendors like Microsoft, Cisco etc from the comfort of your home or office.

With Readynez you do any course form the comfort of your home or office. Readynez provides support and best practices for your at-home classroom and you can enjoy learning with minimal impact on your day-to-day life. Plus you'll save the cost and the environmental burden of travelling.

Well, learning is limitless, when you are motivated, but you need the right path to achieve what you want. Readynez consultants have many years of experience customizing learner paths and we can design one for you too. We are always available with help and guidance, and you can reach us on the chat or write us at info@readynez.com.

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