Certified Microsoft Dynamics 365 Customer Engagement Apps Fundamentals badge achieved after attending the MB-910 Course and Exam
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Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910)

Explore the foundations of Dynamics 365 Customer Engagement. Learn how this CRM solution empowers organizations to build stronger customer relationships.

course: Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910)

Duration: 1 days

Format: Virtual or Classroom

prepare-exam Prepares for Exam : Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910)

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Overview

Become proficient in Dynamics 365 Customer Engagement Apps with our comprehensive training course. Explore the core functionalities of Dynamics 365 applications and learn to deliver exceptional customer experiences. With hands-on practice and expert guidance, you'll be fully prepared to pass the MB-910 exam and a certified Dynamics 365 Fundamentals Customer Engagement Apps professional. Enroll today to kickstart your career in customer engagement with our specialized Dynamics 365 training and certification course.

This course includes
  • intructor-iconInstructor-led training
  • intructor-iconPractice test
  • intructor-iconPre-reading
  • intructor-iconPersonal Learning Path
  • intructor-iconCertification Guarantee
  • intructor-iconEmail, chat and phone support


Who is this course for?

Who is the Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (MB-910) training course for?

The Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910) certification is intended for individuals interested in learning about Dynamics 365 customer engagement apps. The certification covers topics such as sales, marketing, and customer service functionality within Dynamics 365, as well as integration with other Microsoft products. This certification is beneficial for sales and marketing professionals, customer service representatives, and anyone who works with customers and wants to demonstrate their knowledge of Dynamics 365.

Curriculum

What you will learn during our Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps course.

  • Describe how to target customers by using segments and subscription lists
  • Describe the lead generation and qualification process including lead scoring
  • Describe customer journeys
  • Describe event management features and capabilities
  • Describe the capabilities of LinkedIn Campaign Manager
  • Describe the capabilities of Dynamics 365 Customer Voice
  • Describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights
  • Describe leads and the process for qualifying leads
  • Describe the opportunity management process
  • Describe the quote lifecycle
  • Describe use cases for orders and invoices
  • Describe processes and tools used for forecasting sales
  • Describe capabilities of Dynamics 365 Sales Insights
  • Describe capabilities of LinkedIn Sales Navigator
  • Describe cases, queues, and entitlements
  • Describe Knowledge Management
  • Describe servicelevel agreements (SLAs)
  • Describe Omnichannel for Customer Service
  • Describe Connected Customer Service
  • Describe Customer Service Insights
  • Describe the lifecycle of a work order including work order creation
  • Describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
  • Describe capabilities for the Inspections feature
  • Describe resource management capabilities including skills, and proficiency models
  • Identify available Universal Resource Scheduling (URS) scheduling options including
  • Describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
  • Describe inventory management transaction types
  • Describe customer asset management and preventive maintenance processes
  • Describe options for performing proactive customer asset maintenance by implementing IoT
  • Describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
  • Identify views and reports that aid a project service company in making decisions
  • Describe the process for converting leads into projects
  • Describe opportunity management and quote management for projectbased and productbased quotes
  • Describe use cases for project contracts
  • Describe allocation methods, tasks, subtasks, and assignments
  • Describe time and expenses entry, and entry approvals
  • Describe resource skills and proficiency models
  • Identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards
  • Describe customers and activities
  • Describe the product catalog
  • Describe price lists, discounts, and currencies
  • Describe cases
  • Describe resources
  • Describe builtin reporting capabilities including dashboards, charts, views, and Report Wizard
  • Describe options for exporting data to Microsoft Excel
  • Describe options for analyzing data by using Power BI
  • Describe Microsoft Teams integration capabilities
  • Describe use cases for integrating with Microsoft Excel and Microsoft Word
  • Describe options for managing documents by using SharePoint Online
  • Describe email integration capabilities

Preparation

How to best be prepared for our Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps course.

  • [Dictionary item: Orange-check] Basic understanding of customer relationship management (CRM) concepts and principles.
  • [Dictionary item: Orange-check] Familiarity with Microsoft Dynamics 365 and its customer engagement applications, such as Sales, Customer Service, and Marketing.
  • [Dictionary item: Orange-check] Knowledge of sales, marketing, and customer service processes and workflows.
  • [Dictionary item: Orange-check] Experience in working with customer data and managing customer interactions.
  • [Dictionary item: Orange-check] Proficiency in using Microsoft Office applications, especially Excel and Outlook.
  • [Dictionary item: Orange-check] Strong communication and interpersonal skills.
  • [Dictionary item: Orange-check] No specific technical prerequisites are required for this course, making it suitable for beginners and non-technical professionals.
  • [Dictionary item: Orange-check] Completion of introductory training or certification courses on CRM concepts and Microsoft Dynamics 365 is recommended but not required.

Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.

Julian Sharp

Julian is an official Microsoft Business Application MVP and one of the most widely recognized experts on Dynamics 365.

Julian has been with Readynez almost since the start 11 years ago.

He has been an MCT since 2007 and he is a subject matter expert in all aspects of Dynamics 365 Customer Engagement through advice, optimization and training.

Julian has worked with Dynamics since first release and has over the past years used Azure to enhance solutions for users.

He is an official Microsoft Business Application MVP and is one of the most widely recognized experts for Power Platform and Dynamics 365 within the Microsoft Community.

He works as a Consultant on large international projects and and has extensive hands-on experience as well as numerous certifications.

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Feridun White

Kat Weber

Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant with 15+ years’ experience in ERP and CRM.

Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant. She has 15+ years’ experience in ERP and CRM project implementation and 10+ years Dynamics experience as a Business Analyst, Implementation Consultant, and Trainer delivering projects/training in English, German, and Spanish.

Kat has worked as a consultant with implementation partners and end users. Her industry experience includes housing, pharmaceuticals, metallurgy and IoT to name just a few.

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FAQ

FAQs for the Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (MB-910) course.

Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification validates foundational knowledge of Dynamics 365 applications for customer engagement. It demonstrates proficiency in understanding customer relationship management (CRM) concepts and Dynamics 365 functionalities for sales, marketing, and customer service.

Prepare for the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps exam (MB-910) and become proficient in customer relationship management. Our comprehensive course equips you with the skills to ace the exam and gain certification. Join Readynez today to access top-tier training and elevate your expertise in Dynamics 365 Customer Engagement Apps.

Prerequisites for Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification include basic familiarity with Dynamics 365 applications and customer relationship management (CRM) concepts. While there are no mandatory prerequisites, having hands-on experience with Dynamics 365 is beneficial for exam preparation.

The Microsoft MB-910 Exam is priced at €86, plus applicable taxes.

The MB-910 exam covers topics such as Dynamics 365 applications for sales, marketing, and customer service, as well as core Dynamics 365 functionalities related to customer engagement. It assesses candidates' abilities to understand and apply Dynamics 365 solutions for customer relationship management scenarios.

Yes, Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification is valuable for professionals seeking to enter the field of Dynamics 365 and customer relationship management (CRM). It demonstrates foundational knowledge and skills in Dynamics 365 applications for sales, marketing, and customer service, opening up career opportunities in CRM-related roles.

The time it takes to become Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certified varies depending on individual experience, study habits, and dedication. Typically, candidates spend a few weeks to a few months preparing for the MB-910 exam by studying relevant materials and practising with hands-on labs.

Yes, the MB-910 exam can be taken online from the comfort of your own home or office. Microsoft offers online proctoring options for many of its certification exams, including the MB-910 exam. Ensure your computer meets the technical requirements and follow the registration process to schedule your online exam session.

The difficulty of passing the MB-910 exam varies based on individual experience, preparation, and familiarity with Dynamics 365 applications for customer engagement. Candidates with a solid understanding of Dynamics 365 functionalities and scenarios, combined with effective study strategies, are more likely to succeed in passing the exam.

To pass the MB-910 exam, you need a score of 700 or higher.

Fundamentals certifications do not require renewal as they do not have an expiration date.

Salary potential after obtaining Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification varies depending on factors such as location, industry, experience, and job role. Professionals with Dynamics 365 expertise, particularly in customer engagement applications, can command competitive salaries in CRM-related roles, offering excellent earning potential.

Reviews

Feedback from our Dynamics 365 Fundamentals Customer Engagement Apps delegates.

Stephen Ridgway

Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.

Delegate Johan Andersson

Johan Andersson

Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.

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