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Prepares for Exam :
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910)
Prepares for Certification :
Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Overview
Become proficient in Dynamics 365 Customer Engagement Apps with our comprehensive training course. Explore the core functionalities of Dynamics 365 applications and learn to deliver exceptional customer experiences. With hands-on practice and expert guidance, you'll be fully prepared to pass the MB-910 exam and a certified Dynamics 365 Fundamentals Customer Engagement Apps professional. Enroll today to kickstart your career in customer engagement with our specialized Dynamics 365 training and certification course.
Instructor-led training
Practice test
Pre-reading
Personal Learning Path
Certification Guarantee
Email, chat and phone support
Who is this course for?
The Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910) certification is intended for individuals interested in learning about Dynamics 365 customer engagement apps. The certification covers topics such as sales, marketing, and customer service functionality within Dynamics 365, as well as integration with other Microsoft products. This certification is beneficial for sales and marketing professionals, customer service representatives, and anyone who works with customers and wants to demonstrate their knowledge of Dynamics 365.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. In order to take the MB-910 course, however, some prerequisites are required.
You have the perfect starting point to take this course with these prerequisites:
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Basic understanding of customer relationship management (CRM) concepts and principles. Familiarity with Microsoft Dynamics 365 and its customer engagement applications, such as Sales, Customer Service, and Marketing. Knowledge of sales, marketing, and customer service processes and workflows. Experience in working with customer data and managing customer interactions. Proficiency in using Microsoft Office applications, especially Excel and Outlook. Strong communication and interpersonal skills. No specific technical prerequisites are required for this course, making it suitable for beginners and non-technical professionals. Completion of introductory training or certification courses on CRM concepts and Microsoft Dynamics 365 is recommended but not required.Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Julian is an official Microsoft Business Application MVP and one of the most widely recognized experts on Dynamics 365.
Julian has been with Readynez almost since the start 11 years ago.
He has been an MCT since 2007 and he is a subject matter expert in all aspects of Dynamics 365 Customer Engagement through advice, optimization and training.
Julian has worked with Dynamics since first release and has over the past years used Azure to enhance solutions for users.
He is an official Microsoft Business Application MVP and is one of the most widely recognized experts for Power Platform and Dynamics 365 within the Microsoft Community.
He works as a Consultant on large international projects and and has extensive hands-on experience as well as numerous certifications.
Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant with 15+ years’ experience in ERP and CRM.
Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant. She has 15+ years’ experience in ERP and CRM project implementation and 10+ years Dynamics experience as a Business Analyst, Implementation Consultant, and Trainer delivering projects/training in English, German, and Spanish.
Kat has worked as a consultant with implementation partners and end users. Her industry experience includes housing, pharmaceuticals, metallurgy and IoT to name just a few.
FAQs
Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification validates foundational knowledge of Dynamics 365 applications for customer engagement. It demonstrates proficiency in understanding customer relationship management (CRM) concepts and Dynamics 365 functionalities for sales, marketing, and customer service.
Prepare for the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps exam (MB-910) and become proficient in customer relationship management. Our comprehensive course equips you with the skills to ace the exam and gain certification. Join Readynez today to access top-tier training and elevate your expertise in Dynamics 365 Customer Engagement Apps.
Prerequisites for Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification include basic familiarity with Dynamics 365 applications and customer relationship management (CRM) concepts. While there are no mandatory prerequisites, having hands-on experience with Dynamics 365 is beneficial for exam preparation.
The Microsoft MB-910 Exam is priced at €86, plus applicable taxes.
The MB-910 exam covers topics such as Dynamics 365 applications for sales, marketing, and customer service, as well as core Dynamics 365 functionalities related to customer engagement. It assesses candidates' abilities to understand and apply Dynamics 365 solutions for customer relationship management scenarios.
Yes, Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification is valuable for professionals seeking to enter the field of Dynamics 365 and customer relationship management (CRM). It demonstrates foundational knowledge and skills in Dynamics 365 applications for sales, marketing, and customer service, opening up career opportunities in CRM-related roles.
The time it takes to become Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certified varies depending on individual experience, study habits, and dedication. Typically, candidates spend a few weeks to a few months preparing for the MB-910 exam by studying relevant materials and practising with hands-on labs.
Yes, the MB-910 exam can be taken online from the comfort of your own home or office. Microsoft offers online proctoring options for many of its certification exams, including the MB-910 exam. Ensure your computer meets the technical requirements and follow the registration process to schedule your online exam session.
The difficulty of passing the MB-910 exam varies based on individual experience, preparation, and familiarity with Dynamics 365 applications for customer engagement. Candidates with a solid understanding of Dynamics 365 functionalities and scenarios, combined with effective study strategies, are more likely to succeed in passing the exam.
To pass the MB-910 exam, you need a score of 700 or higher.
Maintain your Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification by staying updated with the latest Dynamics 365 functionalities and completing recertification requirements as outlined by Microsoft. Participate in relevant training programs, attend conferences, and engage in continuous learning to keep your skills up-to-date.
Salary potential after obtaining Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification varies depending on factors such as location, industry, experience, and job role. Professionals with Dynamics 365 expertise, particularly in customer engagement applications, can command competitive salaries in CRM-related roles, offering excellent earning potential.
Reviews
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
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