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ITIL 4 Foundation

Establish a solid IT Service Management foundation with the ITIL certification. Learn ITIL principles and practices to enhance service delivery and organizational efficiency.

course: ITIL 4 Foundation

Duration: 2 days

Format: Virtual or Classroom

prepare-exam Prepares for Exam : ITIL Foundation (ITILF)

certification-icon Prepares for Certification : ITIL Foundation


Elevate your career in IT service management with ITIL Foundation certification. Our comprehensive training equips individuals and teams with the necessary skills and knowledge. We are dedicated to supporting your success in the ITIL journey, helping you gain expertise and achieve this essential certification for IT professionals.

This course includes
  • intructor-iconInstructor-led training
  • intructor-iconPractice test
  • intructor-iconPre-reading
  • intructor-iconPersonal Learning Path
  • intructor-iconCertification Guarantee
  • intructor-iconEmail, chat and phone support

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Who is this course for?

Who is the ITIL 4 Foundation course for?

The ITIL 4 Foundation course is ideal for IT professionals, ITSM practitioners, business personnel, consultants, students, and enthusiasts interested in mastering IT service management practices. It provides a foundational understanding of ITIL principles, guiding individuals involved in IT service delivery, support, and management. Whether aiming for career advancement, organizational efficiency, or academic enrichment, this course equips participants with essential knowledge in service management frameworks, processes, and best practices. By covering fundamental concepts like service lifecycle, value streams, and continual improvement, ITIL 4 Foundation serves as a cornerstone for effective IT service delivery and aligning IT strategies with business objectives in a rapidly evolving digital landscape.


What you will learn during our ITIL 4 Foundation course.

  • Service & Product
  • Outputs & Outcomes
  • Value, Cost, Risk
  • Organizations & People
  • Value streams & Processes
  • Technology & Information
  • Partners & Suppliers
  • 7 guiding principles
  • Governance (Evaluate, Direct, Monitor)
  • Service Value Chain (Plan, Improve, Engage, Design/Transition, Obtain/Build, Deliver/Support)
  • General
  • Service
  • Technical


How to best be prepared for our ITIL 4 Foundation course.

  • [Dictionary item: Orange-check] No formal prerequisites are required; the ITIL Foundation course is open to anyone interested in IT service management.
  • [Dictionary item: Orange-check] Basic familiarity with IT terminology and concepts is beneficial but not mandatory.
  • [Dictionary item: Orange-check] Experience working in IT or related fields can enhance understanding but is not required.
  • [Dictionary item: Orange-check] Willingness to learn and engage with IT service management principles and practices.
  • [Dictionary item: Orange-check] Completion of pre-reading materials provided by the course instructor may be recommended for some training providers.

Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.


Helmut Schneider

Helmut Schneider is a senior project manager, consultant, trainer, and coach for all project management related topics for more than 20 years. His focus and passion is agile, especially the agile mindset, in addition to traditional and hybrid project management.

Helmut Schneider is a senior project manager, consultant, trainer, and coach for all project management related topics for more than 20 years. His focus and passion is agile, especially the agile mindset, in addition to traditional and hybrid project management.

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FAQs for the ITIL 4 Foundation course.

ITIL Foundation certification is an entry-level credential in IT service management that validates an individual's understanding of ITIL principles and practices. It provides a fundamental knowledge of key concepts, terminology, and processes used in ITIL service lifecycle.

Embark on your journey to ITIL Foundation certification with Readynez. Our comprehensive course equips individuals and teams with the knowledge and skills needed to excel in the IT service management domain. Master key concepts, enhance your career prospects, and gain the confidence to pass the ITIL Foundation exam. Join Readynez, where we specialize in guiding you towards certification success.

ITIL Foundation certification doesn't have specific prerequisites. It serves as an entry-level qualification and is open to anyone interested in IT service management.

The cost of the ITIL Foundation exam varies depending on the examination institute or training provider you choose. Typically, exam fees range from €150 to €500.

The ITIL Foundation exam syllabus covers key concepts and practices related to IT Service Management (ITSM). Topics include the ITIL service lifecycle, service strategy, service design, service transition, service operation, and continual service improvement. It also explores processes, functions, roles, and the importance of ITIL in delivering high-quality IT services.

Yes, ITIL Foundation certification is worth it for your career, especially if you are involved in IT Service Management. It is a globally recognized credential that demonstrates your understanding of ITIL concepts and practices, making you a valuable asset to organizations aiming to improve their IT service delivery.

The time it takes to become ITIL Foundation certified varies from person to person. Typically, candidates can prepare for and take the ITIL Foundation exam within a few weeks to a few months, depending on their prior knowledge, study habits, and the resources used for preparation.

Yes, the ITIL Foundation exam is available for online proctoring, allowing candidates to take the exam from the comfort of their own homes.

The difficulty level of the ITIL Foundation exam can vary depending on an individual's familiarity with IT service management concepts and their level of preparation. The exam is designed to assess a candidate's understanding of the fundamental principles and terminology of ITIL.

The passing score for the ITIL Foundation exam is typically 65%. This means that a candidate needs to correctly answer at least 26 out of the 40 questions to pass the exam.

The ITIL Foundation certification does not have a formal renewal process, and once you achieve the certification, it is considered a lifetime certification. This means you do not need to renew or maintain it.

The salary for ITIL Foundation-certified professionals can vary depending on factors such as your experience, location, and the industry. On average, ITIL Foundation-certified individuals may earn a salary range of €54,862 to €82,297 per year.


Feedback from our delegates.


Stephen Ridgway

Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.


Johan Andersson

Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.

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