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ISO 20000 Lead Auditor

Your personal Learning Program with everything you need to best prepare for the Exam and become a Certified ISO 20000 Lead Auditor, supported by your expert instructor.

course: ISO 20000 Lead Auditor

Duration: 3 days

Format: Virtual or Classroom

prepare-exam Prepares for Exam : ISO 20000 Lead Auditor (ISO200LA)

certification-icon Prepares for Certification : ISO 20000 Lead Auditor

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Overview

Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.

  • [Dictionary item: Green-check] Includes a comprehensive set of Learning materials for the best possible Exam prep
  • [Dictionary item: Green-check] No outdated and pre-recorded videos. Updated and Live instructor-led sessions - guaranteed!
  • [Dictionary item: Green-check] Included in our Unlimited Training offering, giving you Unlimited access to Security courses
  • [Dictionary item: Green-check] Full support available helping you register, prepare for and sit your exam

Who is the ISO 20000 Lead Auditor training course for?

The ISO 20000 Lead Auditor training course is intended for professionals who will conduct audits and assessments of IT service management systems in accordance with the ISO/IEC 20000 standard. It covers topics such as understanding the ISO 20000 standard, audit principles and techniques, the audit process, documentation and reporting, compliance assessment, and corrective actions. By completing the course, participants gain the skills and knowledge required to plan, execute, and manage audits, assess compliance, and provide recommendations for improving IT service management systems. This training equips professionals to support organizations in achieving ISO 20000 certification and ensuring effective IT service management practices.


Feedback from our delegates

Stephen Ridgway

Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.

Johan Andersson
Johan Andersson

Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.


Everything you need to get the results you want

Your Personal Learning Program will provide the skills you need, to help you do more of what you love. The 3-step learning program is built to teach you real applicable skills that open opportunities for you.


How we get you certified

Readynez365: Your Personal Learning Program

The Readynez365 platform provides an enhanced digital pathway for all your learning elements, from pre-studies to exam, making it the most direct route to new tech Skills. Pick what you want (and need) to get up to speed. It´s all laid out for you in Readynez365 well in advance of your courses.

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Learning Designed For The Virtual Classroom

The training methodology is designed for the virtual classroom to inspire and engage you with a variation of hands-on training, presentations, labs and tests. You’ll also be glad to know that Virtual instructor-led training is loved by managers - it is the most cost-effective way to train.

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Expert Mentoring That Get’s You All The Way

There´s a maximum number of learners in the class to ensure your easy access to personal coaching. You’ll meet accredited expert instructors that are seasoned IT Professionals and Consultants certified to the highest level and bringing real-world experience into the classroom.

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Exam & Skills Focus

We´ll cover the ins and outs of the subject so that you can apply it in your day-to-day work, and you’ll even learn the specifics that you need to know for the exam. It’s your choice whether to sit the exam, or not, but with our detailed guides and hotline, we’ll make it easy to access your exam voucher, and schedule and sit the exam online

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Certification Guarantee

Your access to training is unlimited and you can train as much as you want until you successfully pass your exam.

Sustainable Learning - Train with a Clear Conscience

Train with a clear conscience with training that makes a 96% lower carbon footprint compared to in-classroom training. Our organisation operates with minimal environmental impact and we´ve reduced our Co2 emission with 96% since 2020.We are compliant with the ISO 14001 throughout our entire supply chain as your guarantee for our sustainable business practices.


What you will learn during our ISO 20000 Lead Auditor course

- Normative, regulatory and legal framework related to Service Management
- Fundamental principles of Information Technology Service
- The ISO 20000 certification process
- Understanding an Information Technology Service Management System (SMS)
- Detailed presentation of the clauses 4 to 10 of ISO 20000-1

- Understanding fundamental audit concepts and principles
- Audit approach based on evidence and on risk
- How to prepare for an an ISO 20000 certification audit
- SMS documentation audit
- Conducting an opening meeting

- Communication during the audit
- Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
- Audit test plans
- Formulation of audit findings
- Documenting non-conformities reports

- Audit documentation
- Quality review
- How to conducting a closing meeting and conclusion of an ISO 20000 audit
- Evaluation of corrective action plans
- What is the ISO 20000 Surveillance audit?
- ISO 20000 internal audit management program


Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.

Kevin Henry
#CISSP #CCSP #CISM #CISA #CRISC #CSSLP #SSCP #COBIT #ISO27001

Kevin has served for years as an authorised instructor for (ISC)2 and is renowned for his 20-year contribution to learners training for IT security skills

James Rowney
#CISSP #CCSP #CISM #CISA #CRISC

James is recognised for his more than 20 years of contribution to learning and certification within IT Security.

Friedhelm Düsterhöft
#CISSP #CCSP #CDPO #CISM #CRISC #ISO

Friedhelm Düsterhöft has 30+ years of work experience in IT, Information Security and Data Privacy.


How to best be prepared for our ISO 20000 Lead Auditor course

At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. In order to take the ISO 20000 Lead Auditor course, however, some prerequisites are required.

You have the perfect starting point to take this course with these prerequisites:

  • We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.


Our track record

With 15 years experience and more than 50.000 happy customers from all over the world, companies such as ALSO, ATEA, Microsoft, Serco, and many more, trust Readynez to help them train and certify their staff.

  • [Dictionary item: Green-check] Top rated courses, with learners most often rating their training 10/10
  • [Dictionary item: Green-check] Globally recognized expert instructors, many of which are MVP's
  • [Dictionary item: Green-check] 50.000 delegates trained and certified
  • [Dictionary item: Green-check] Trusted provider of large training projects for many large companies

These are just some of the many major brands trusting Readynez.

Microsoft logo Ericsson logo Lonza logo ITM8 logo Ørsted logo IKEA logo ABB logo Unit IT logo Standard Bank logo ATEA logo

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ISO 20000 Lead Auditor

Achieving the ISO 20000 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.

VIEW COURSE
ISO 20000 Lead Implementer

Achieving the ISO 20000 Lead Implementer certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.

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FAQ's

The Virtual Classroom is an online room, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.

Yes, you can sit exams from all the major Vendors like Microsoft, Cisco etc from the comfort of your home or office.

With Readynez you do any course form the comfort of your home or office. Readynez provides support and best practices for your at-home classroom and you can enjoy learning with minimal impact on your day-to-day life. Plus you'll save the cost and the environmental burden of travelling.

Well, learning is limitless, when you are motivated, but you need the right path to achieve what you want. Readynez consultants have many years of experience customizing learner paths and we can design one for you too. We are always available with help and guidance, and you can reach us on the chat or write us at info@readynez.com.

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