5 tips to pass the Microsoft MB-230 Exam

As a result, if you want to become a Microsoft certified Dynamics 365 Customer Service Functional Consultant Associate, you must pass both the MB 200 and MB 230 exams to do so.

Who Can Take The MB-230 Exam?

You must pass the MB 230 exam to become a "Dynamics 365 Customer Service Functional Consultant Associate." There is also the PL-200 exam for Power Platform Functional Consultants).

However, why would you want to work with Dynamics 365 Customer Service Functional Consultant Associate? Employers can see that you know a lot about the Power Platform and its associated customer service functionality when you show off this badge.

This badge may be useful to various people, including software developers, business analysts, and examers. Anyone who is involved in the implementation of Dynamics 365 customer service systems.

The MB-230 Exam Details

In terms of content, the Exam MB-230 has approximately 40-60 questions that must be answered in 120 minutes, starting with the exam details: The cost of taking the exam is $165; however, costs may differ from one location to another depending on the location.

Candidates should be aware that questions on the MB-230 exam will be presented in various formats, including multiple-choice, multiple select, case studies, and fill-in-the-blanks questions.

The MB-230 exam is only accessible in the English language. By making an account with Microsoft, you will be able to take the exam in an online format. There are no requirements for taking the exam, on the other hand. You must receive at least 700 points out of a possible 1000 points to pass the exam.

Specified Demographic

This certification is aimed at people who want to work as Microsoft Dynamics 365 functional consultants and have a strong background in customer service.

Prerequisites For The MB-230 Exam

To be prepared for the Customer Service Exam MB 230, candidates must have a solid foundation in meeting the needs of end-users. In-depth knowledge of cases, queues, entitlements, knowledge base, visualizations, SLAs, and Unified Service Desk is also preferred.

For the MB-230 exam, you should be familiar with industry terminology, standards and priorities, methodologies, and customer service operations.

Number Of Attempts For The MB-230

You can only take the exam five times in a calendar year, and you lose your eligibility to take the exam after 12 months. If you do not pass the exam on your first attempt, you will be required to wait at least one day before taking the exam on a second occasion.

How To Prepare For The MB-230 Exam

It's no exaggeration to say that preparing for an exam is challenging. To become a Microsoft certified Dynamics 365 Customer Service Functional Consultant Associate, you'll need to put in a lot of time, effort, and dedication.

This MB-230 Study Guide has everything you need to get started on the path to passing this exam, but be prepared to spend a lot of time getting prepared, unless you opt in for a for a 3 day instructor-led course:


Go Through The Official Guides
To have a clear picture of the exam, the first step in this guide would be to review the official guide and the course content. An important first step in your exam preparations is to become well-versed in all of the exam's objectives and subject areas. Give each topic the attention it deserves and gain a thorough understanding by planning your study strategy around the course's domains. Having a clear picture of the exam's objectives is essential before preparing.

Books And Study Resources
The best way to study for an exam has always been to read many books. They explain each topic in great detail and have a lot of experience. The MB-230 exam can be studied from a variety of books. MB-230 Exam Book is a good resource for you to use as a guide.

Set A Timetable For Yourself
The next step is to plan out a timetable for your preparations. Begin early and come up with a strategy. Strengthen your weaker areas first, and make sure to set aside enough time each day for your preparations so that you remain consistent.

Take Part In Practice Exams
Mock exams are essential for all preparations since practice makes perfect, and hence they should be used in all situations. They can assist you in identifying your weakest areas. Check your preparations. They simulate a real exam atmosphere and provide recommendations. For this reason, attempt as many practice exams as you possibly can and pass them all with flying colors.

On the day of the exam
The day of the exam can be extremely stressful. It will undoubtedly make you feel anxious and jittery throughout the day. But keep in mind that being in the best possible state of mind is vital for success on the exam. Distractions should be kept to a minimum, as they may impair your performance. Trust your preparations and your instincts, and you will achieve success. We do not doubt that you will pass with flying colors if you´re well prepared!.


It is widely acknowledged that Microsoft certifications are among the most highly regarded in the information technology profession. They demonstrate your dedication to your career by awarding you with a worldwide recognized badge of honor that validates your qualifications. As a result of these certifications, you will have an advantage over your competition.

Remember that preparations take time, so get started as soon as possible. As you progress and study on your journey, your knowledge base grows and becomes more expansive.

The MB-230 exam allows you to set yourself apart from the competition. As a Functional Consultant, you can further your career by receiving a certification in your area of expertise by following our preparatory guide. Your dream job is only a few exams away if you pass these exams.


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