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You’ll leave this course inspired by the many ways you can use ITIL to improve any aspect of your work. If you’re already familiar with ITIL, you’ll gain a clear understanding of what’s changed in ITIL 4, what this means for you and your organisation.
Your course package is designed to provide maximum learning and convenience. This is included in the price of your course:
Your expert instructor will get you ready for the following exam and certification, which are included in your course package and covered by the Certification guarantee.
Our course participants come from varied backgrounds and have different attributes.
There are no specific prerequisites for this course, but to ensure that you have the best possible chances of benefitting from the course, we are available for you to discuss your goals and general expectations to your learning and results.
Using our engaging learning methodology including a variety of tools, we’ll cover the entire curriculum.
Introduction and key concepts
- key itil terminology including service, utility,
warranty, customer, user, service management and
sponsor
- creating value with services and the terms of cost,
value, organisation, outcome, output and risk
Service relationships
- the nature and importance of service relationships
- how service offerings and relationship management
correspond with service provision and consumption
Guiding principles
- how to apply knowledge of the guiding principles to
introduce and improve itil service management at
any organisation
- the purpose and meaning behind each guiding
principle — focus on value, start where you are,
progress iteratively with feedback, collaborate and
promote visibility, think and work holistically, keep it
simple and practical, optimise and automate
The four dimensions of service management
- the importance of balancing each dimension to
create high performing teams
- the dimensions, their value and use (organisations
and people, information and technology, partners
and suppliers, value streams and processes)
The itil service value system
- the purpose and interaction between components
of the system
- how the itil service value system underpins value
chains
The service value chain
- how each component in the service value
interconnects and supports another
- how to apply knowledge of the guiding principles to
introduce and improve service management at your
organisation
Itil practices
- information security, relationship, supplier, it asset,
change control, release, deployment, monitoring
and event management
- service configuration, incident, problem, service
request, service level, and service desk
management
Recap and exam preparation
Practice exam and review
Final itil 4 foundation exam
The Virtual Classroom is an online room, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.
Yes, you can sit exams from all the major Vendors like Microsoft, Cisco etc from the comfort of your home or office.
With Readynez you do any course form the comfort of your home or office. Readynez provides support and best practices for your at-home classroom and you can enjoy learning with minimal impact on your day-to-day life. Plus you'll save the cost and the environmental burden of travelling.
Well, learning is limitless, when you are motivated, but you need the right path to achieve what you want. Readynez consultants have many years of experience customizing learner paths and we can design one for you too. We are always available with help and guidance, and you can reach us on the chat or write us at info@readynez.com.