Featured courses

Browse by Topic

Browse by Vendor

Unlimited Medium

Unlimited Training

Attend all the top-notch LIVE Instructor-led Courses you want for the price of less than one course.

Unlimited Microsoft Training courses Unlimited Security Training courses
Free Webinar | April 17, 2026 | 17 Apr 2026 (10:00 AM - 11:00 AM - CET)

Automating Your Customer Service Desk: Real Use Cases Using Dynamics 365, Agents, & Power Platform

Automate and streamline your service desk with real-world scenarios powered by Dynamics 365, copilots, agents, and the Power Platform. Discover practical solutions that boost efficiency, reduce workload, and enhance customer experiences.

In this webinar, we’ll introduce Dynamics 365 Contact Center and how it uses AI to deliver smarter customer support. We’ll also look at how you can use the Microsoft Power Platform and Copilot Studio to improve efficiency and deliver faster support.

In This Session, You’ll Learn…
  • What Dynamics 365 Contact Center provides out of the box
  • How Dynamics 365, Copilot Studio agents, and Power Platform work together to automate service desk processes
  • Real automation use cases that reduce manual workload and improve customer response times
  • Tips for identifying high‑value automation opportunities in your own service operations.
  • The tools and services available from Microsoft service desks
  • The training available for automating your service desk
This session is perfect for...
  • Business leaders interested in using the latest AI technologies to improve performance of their service desk
  • IT professionals who are looking to automate their service desk
  • Makers and developers who need to build AI-powered automations
  • Anyone who wants to understand how to deliver automated service to customers

Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.

Julian Sharp

Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.

Meet the Instructor: Julian Sharp
MCT | Former MVP | Solution Architect | Dynamics 365 & Power Platform Expert

With 20+ years of experience and over 16 years specializing in Dynamics CRM/365, AI and Power Platform, Julian has trained thousands of professionals and helped organizations solve real business challenges using Microsoft technologies.

A Microsoft Certified Trainer since 2007 and a former Microsoft MVP, Julian brings a rare combination of deep technical knowledge and a practical, business-first mindset.

He’s not just an instructor - he’s a community leader, consultant, and solution architect trusted by enterprises across the globe.

  • Specialist in Dynamics 365, Power Platform & Azure

  • Developer of Microsoft courseware
  • Speaker & mentor at Microsoft community events

Ready to build solutions with one of the best in the field?

Explore upcoming courses with Julian Sharp to get started.

READ MORE
Read Less

Feedback from our delegates.

Johan Andersson

Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.

Johan Andersson

Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.

Stephen Ridgway

intructor-icon Live Webinar

Free Sign-up

Automating Your Customer Service Desk: Real Use Cases Using Dynamics 365, Agents & Power Platform

April 17, 2026 | 17 Apr 2026 (10:00 AM - 11:00 AM - CET)

Basket

{{item.CourseTitle}}

Price: {{item.ItemPriceExVatFormatted}} {{item.Currency}}
SHOW BASKET