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Microsoft 365 Copilot & Agent Administration Fundamentals (AB-900) Course

The Microsoft 365 Copilot & Agent Administration Fundamentals (AB-900) course provides a hands-on introduction to managing Copilot and agent capabilities within Microsoft 365. Participants learn how to configure Copilot settings, manage user access, apply governance models, and ensure secure and effective adoption of AI-powered tools across their organization. The course equips you with both the strategic and administrative knowledge needed to implement Microsoft’s AI features effectively.

course: Microsoft 365 Copilot & Agent Administration Fundamentals (AB-900)

Duration: 1 day

Format: Virtual or Classroom

prepare-exam Prepares for Exam: Copilot & Agent Administration Fundamentals AB-900

certification-icon Prepares for Certification: Microsoft 365 Certified: Copilot & Agent Administration Fundamentals

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Overview

This course offers a comprehensive foundation in Copilot administration and AI enablement within Microsoft 365 environments. You’ll explore Copilot deployment principles, agent configuration, tenant-level permissions, and security controls required to manage AI responsibly. The training also includes practical demonstrations, governance recommendations, and administrative frameworks that help organizations unlock productivity gains while maintaining compliance and data protection standards.

This course includes
  • intructor-icon Instructor-led training
  • intructor-icon Personal Learning Path
  • intructor-icon Email, chat and phone support

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Who is this course for?

Who is the Microsoft 365 Copilot & Agent Administration Fundamentals (AB-900) course for?

This course is ideal for IT administrators, Microsoft 365 professionals, team leaders, and business stakeholders who want to implement and manage Copilot capabilities across their organization. It is equally valuable for professionals responsible for optimizing digital productivity, enabling AI-driven workflows, or managing Microsoft 365 compliance and governance. Whether you are responsible for tenant configuration or strategic AI adoption, this course provides the right foundation to supervise Copilot and agent operations effectively.

Curriculum

What you will learn during our Microsoft 365 Copilot & Agent Administration Fundamentals (AB-900) course.

  • This module provides a comprehensive overview of Microsoft 365 security foundations, guiding learners through Zero Trust principles, integrated security tools, layered protection strategies, threat intelligence, identity and access management, and best practices for maintaining a secure cloud environment.
  • Analyze the Zero Trust security model
  • Implement Zero Trust in Microsoft 365
  • Examine threat protection and intelligence in Microsoft 365
  • Explore identity and authentication in Microsoft 365
  • Manage access and permissions in Microsoft 365
  • Explore identity and access management in Microsoft Entra
  • Troubleshoot and monitor identity security
  • This module introduces the Microsoft 365 admin center and basic configurations for core services like Teams, Exchange, and SharePoint.
  • Explore the Microsoft 365 ecosystem and core service components
  • Explore the Microsoft 365 admin center and key admin tools
  • Examine Microsoft Exchange, Teams, and SharePoint
  • Establish security, identity, and compliance foundations
  • Assign admin roles using RoleBased Access Control
  • This module provides a comprehensive overview of data protection and governance in Microsoft 365, equipping learners to understand and manage sensitive information, compliance, risk, and secure collaboration
  • Introduction to Microsoft Purview and data governance
  • Identify and respond to data risks with Microsoft Purview
  • Examine compliance, AI data discovery, and eDiscoveryw
  • Explore oversharing and data access governance in SharePoint
  • Explore data protection in Microsoft 365 Copilot
  • This module provides a comprehensive introduction to Microsoft 365 Copilot and agents, explaining their architecture, capabilities, licensing models, deployment strategies, and practical use cases.
  • Introduction to Microsoft 365 Copilot
  • What are agents?
  • Compare Microsoft 365 Copilot and agents
  • Compare Microsoft 365 Copilot licensing models
  • Plan and deploy Microsoft 365 Copilot and agents
  • Explore realworld use cases for Copilot and agents
  • This module guides administrators on how to manage Microsoft 365 Copilot, including licensing and access control, billing and usage monitoring, prompt governance, and strategies for tracking and driving user adoption.
  • Manage Copilot licenses and payasyougo billing
  • Monitor and adjust payasyougo Copilot usage
  • Monitor Microsoft 365 Copilot usage and adoption
  • Manage and govern Microsoft 365 Copilot prompts
  • Apply operational best practices for Microsoft 365 Copilot
  • This module guides administrators through configuring user access and permissions for agents, creating, editing, testing, and publishing Copilot agents, managing agent approval and governance, and monitoring the full lifecycle of agents using Microsoft 365 and Power Platform tools.
  • Create a Microsoft 365 Copilot Chat agent Part 1
  • Create a Microsoft 365 Copilot Chat agent Part 2
  • Create a SharePoint agent
  • Test and edit your agents
  • Manage user access and permissions for agents
  • Examine agent approval and governance
  • Monitor and manage the agent lifecycle

Preparation

How to best be prepared for our Microsoft 365 Copilot & Agent Administration Fundamentals (AB-900) course.

  • Orange-check Basic familiarity with Microsoft 365 applications
  • Orange-check A general understanding of cloud services
  • Orange-check Foundational knowledge of IT administration or identity management
  • Orange-check Fully instructor-led programme

Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.

Michel Aguilera

Michel excels with a vast expertise in the fields of consulting, training and project management.

Michel excels with a vast expertise in the fields of consulting, training and project management. During his 20 year IT career he has acquired a wide range of skills, both technical and management wise.  He is a keen lover of challenges and keeps up to date with market expectations. Having a multi-cultural approach, he can even train in 5 different languages ​​with ease.

In addition to this, he is very experienced as a hands-on consultant and has worked with various integrations and migrations including Windows migrations, Datacenter consolidations, multiple solution integrations, ITSM implementations. He is also an expert on Cloud environments and in virtualization techniques as well (Operating systems and applications).

 

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Julian Sharp

Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.

Meet the Instructor: Julian Sharp
MCT | MVP | Solution Architect | Dynamics 365 & Power Platform Expert

With 20+ years of experience and over 16 years specializing in Dynamics CRM/365 and Power Platform, Julian has trained thousands of professionals and helped organizations solve real business challenges using Microsoft technologies.

A Microsoft Certified Trainer since 2007 and a Microsoft MVP, Julian brings a rare combination of deep technical knowledge and a practical, business-first mindset.

He’s not just an instructor - he’s a community leader, consultant, and solution architect trusted by enterprises across the globe.

  • Microsoft MVP – Business Applications

  • Specialist in Dynamics 365, Power Platform & Azure

  • Developer of Microsoft courseware
  • Speaker & mentor at Microsoft community events

Ready to build solutions with one of the best in the field?

Explore upcoming courses with Julian Sharp to get started.

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FAQ

FAQs for the Microsoft 365 Copilot & Agent Administration Fundamentals (AB-900) course.

Microsoft 365 Copilot & Agent Administration Fundamentals (AB-900) introduces participants to essential administrative concepts for deploying and managing Copilot and agent capabilities across Microsoft 365 environments. The course prepares learners to handle AI governance, user configuration, and secure operational setup.

Preparation involves reviewing core Microsoft 365 services and familiarizing yourself with basic AI concepts. No advanced technical preparation is needed, but exploring Copilot documentation or Microsoft 365 security features can enhance your learning experience.

No formal prerequisites are required. However, a basic understanding of Microsoft 365 tools and general familiarity with cloud or IT administration principles will help you navigate the course content more confidently.

The total price for the course is €705, which includes all learning materials, instructor-led training, and access to exam preparation guidance.

Topics include Copilot deployment strategies, agent configuration, administrative permissions, data governance, AI-driven productivity tools, Microsoft 365 security implications, and best practices for responsible Copilot adoption across teams.

Yes. As organizations increasingly integrate AI into daily operations, the AB-900 certification provides validated skills that enhance your employability, credibility, and ability to manage Microsoft’s emerging AI technologies.

The course is designed to be completed in one day, offering focused, instructor-led training that covers all essential administrative and governance topics.

Yes. The course is available in a live online format, allowing you to participate from any location while still engaging with instructors and completing hands-on activities.

The course is beginner-friendly and accessible for individuals with basic IT or Microsoft 365 knowledge. It provides clear guidance, demonstrations, and structured learning to simplify complex administration topics.

Microsoft has a standardized scoring system, but the specific passing score may vary. Your instructor will guide you through the exam expectations and provide preparation insights.

You can stay updated by following Microsoft 365 feature releases, practicing Copilot administration in your environment, and continuing your learning through related Microsoft certifications or AI governance resources.

Professionals with AI administration and Microsoft 365 governance skills can expect competitive salaries. Depending on your role and location, typical earnings range from €55,000 to €95,000 annually, with higher potential for senior or specialized IT positions.

Reviews

Feedback from our delegates.

Johan Andersson

Johan Andersson

Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.

Stephen Ridgway

Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.

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