Basket
{{item.CourseTitle}}
Price: {{item.ItemPriceExVatFormatted}} {{item.Currency}}
Prepares for Exam :
Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant (MB-220)
Prepares for Certification :
Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate
Overview
Master Customer Insights and journey management with our comprehensive training course. Learn to leverage Dynamics 365 Customer Insights to drive personalized customer experiences. With hands-on labs and real-world scenarios, you'll gain the skills needed to pass the MB-220 exam and become certified as a Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate. Enroll now and take your career to new heights with our specialized Dynamics 365 training and certification course.
Instructor-led training
Practice test
Pre-reading
Personal Learning Path
Certification Guarantee
Email, chat and phone support
Who is this course for?
The Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate certification is designed for functional consultants, marketing professionals, and other technical professionals who want to learn how to implement marketing solutions using Microsoft Dynamics 365 Marketing. The MB-220 certification exam covers various topics such as configuring marketing applications, managing customer journeys, and analyzing customer insights.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we also have great success with many satisfied customers. You can therefore safely take your course with us. To take the MB-220 course, however, some prior knowledge is required.
This prior knowledge gives you the perfect starting point for taking the course:
![[Dictionary item: Orange-check]](/images/course/check-icon-orange-small.png){kind=icon}
Basic understanding of customer relationship management (CRM) concepts and principles. Familiarity with Microsoft Dynamics 365 Customer Insights and its capabilities. Knowledge of customer data management, segmentation, and analysis techniques. Experience in designing and implementing customer journey mapping and automation. Proficiency in using Microsoft Power Platform components such as Power BI, Power Apps, and Power Automate. Understanding of data integration and data modeling concepts. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Prior experience in a functional consultant or similar role focusing on customer insights and journey mapping. Completion of relevant training or certification courses on CRM concepts and Microsoft Dynamics 365 is recommended.Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Julian is an official Microsoft Business Application MVP and one of the most widely recognized experts on Dynamics 365.
Julian has been with Readynez almost since the start 11 years ago.
He has been an MCT since 2007 and he is a subject matter expert in all aspects of Dynamics 365 Customer Engagement through advice, optimization and training.
Julian has worked with Dynamics since first release and has over the past years used Azure to enhance solutions for users.
He is an official Microsoft Business Application MVP and is one of the most widely recognized experts for Power Platform and Dynamics 365 within the Microsoft Community.
He works as a Consultant on large international projects and and has extensive hands-on experience as well as numerous certifications.
Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant with 15+ years’ experience in ERP and CRM.
Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant. She has 15+ years’ experience in ERP and CRM project implementation and 10+ years Dynamics experience as a Business Analyst, Implementation Consultant, and Trainer delivering projects/training in English, German, and Spanish.
Kat has worked as a consultant with implementation partners and end users. Her industry experience includes housing, pharmaceuticals, metallurgy and IoT to name just a few.
FAQs
The Virtual Classroom is an online room, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.
Yes, you can sit exams from all the major Vendors like Microsoft, Cisco etc from the comfort of your home or office.
With Readynez you do any course form the comfort of your home or office. Readynez provides support and best practices for your at-home classroom and you can enjoy learning with minimal impact on your day-to-day life. Plus you'll save the cost and the environmental burden of travelling.
Well, learning is limitless, when you are motivated, but you need the right path to achieve what you want. Readynez consultants have many years of experience customizing learner paths and we can design one for you too. We are always available with help and guidance, and you can reach us on the chat or write us at info@readynez.com.
Reviews
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
Why Pay More??
Why settle for just one certification course when you can attend ALL certification courses for the price of less than one single course?
60+ Courses for the price of less than one LIVE Instructor-led courses Expert Instructors at your fingertips Money-back Guarantee Flexible payment optionsA perfect tool to help us develop the skills and competencies we need for success
Kasper Meyer Christensen
Businesses leveraging Readynez Unlimited save at least to 50% on their training and certifications
Unlimited license holders attend on average 2.4 courses per year
For the price of less than one course.
Just cheaper and more flexible.
The easiest, most flexible and cheapest way to get Certified.
Attend as many courses you want no limitations!
Refund provided if license costs surpass the value of your training.
Interact 1-on-1 with 50+ seasoned instructors.