Achieving the Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.
The Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) certification is for those who want to demonstrate their proficiency in implementing and configuring Dynamics 365 Customer Service solutions. It validates understanding of customer service scenarios, management, and analytics. This certification is intended for customer service managers, functional consultants, and customer service operations professionals with experience in customer service processes and customer relationship management. To earn this certification, candidates must pass the MB-230 exam, which covers topics such as case management, knowledge management, service level agreements, and customer service analytics.
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
Your Personal Learning Program will provide the skills you need, to help you do more of what you love. The 3-step learning program is built to teach you real applicable skills that open opportunities for you.
The Readynez365 platform provides an enhanced digital pathway for all your learning elements, from pre-studies to exam, making it the most direct route to new tech Skills. Pick what you want (and need) to get up to speed. It´s all laid out for you in Readynez365 well in advance of your courses.
The training methodology is designed for the virtual classroom to inspire and engage you with a variation of hands-on training, presentations, labs and tests. You’ll also be glad to know that Virtual instructor-led training is loved by managers - it is the most cost-effective way to train.
There´s a maximum number of learners in the class to ensure your easy access to personal coaching. You’ll meet accredited expert instructors that are seasoned IT Professionals and Consultants certified to the highest level and bringing real-world experience into the classroom.
We´ll cover the ins and outs of the subject so that you can apply it in your day-to-day work, and you’ll even learn the specifics that you need to know for the exam. It’s your choice whether to sit the exam, or not, but with our detailed guides and hotline, we’ll make it easy to access your exam voucher, and schedule and sit the exam online
Your access to training is unlimited and you can train as much as you want until you successfully pass your exam.
Train with a clear conscience with training that makes a 96% lower carbon footprint compared to in-classroom training. Our organisation operates with minimal environmental impact and we´ve reduced our Co2 emission with 96% since 2020.We are compliant with the ISO 14001 throughout our entire supply chain as your guarantee for our sustainable business practices.
- Create case records
- Related service apps
- Analytics for service
- AI for service
- Configuring customer service
- Module summary
- Case management overview
- Creating case records
- Queue management
- Case routing
- Resolving cases
- Module summary
- SLA and entitlement overview
- Create and manage entitlements
- Create and manage SLAs
- Module summary
- Knowledge management overview
- Authoring and organizing
- Use knowledge content
- Manage knowledge content
- Module summary
Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Julian is an official Microsoft Business Application MVP and one of the most widely recognized experts on Dynamics 365.
Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant with 15+ years’ experience in ERP and CRM.
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. In order to take the MB-230 course, however, some prerequisites are required.
You have the perfect starting point to take this course with these prerequisites:
With 15 years experience and more than 35.000 happy customers from all over the world, companies such as ALSO, ATEA, Microsoft, Serco, and many more, trust Readynez to help them train and certify their staff.
These are just some of the many major brands trusting Readynez.
Achieving the Microsoft Certified Dynamics 365 Fundamentals Customer Engagement Apps certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.VIEW COURSE
The Virtual Classroom is an online room, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.
Yes, you can sit exams from all the major Vendors like Microsoft, Cisco etc from the comfort of your home or office.
With Readynez you do any course form the comfort of your home or office. Readynez provides support and best practices for your at-home classroom and you can enjoy learning with minimal impact on your day-to-day life. Plus you'll save the cost and the environmental burden of travelling.
Well, learning is limitless, when you are motivated, but you need the right path to achieve what you want. Readynez consultants have many years of experience customizing learner paths and we can design one for you too. We are always available with help and guidance, and you can reach us on the chat or write us at firstname.lastname@example.org.