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Prepares for Exam :
Microsoft Dynamics 365 Customer Service (MB-230)
Prepares for Certification :
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Overview
Excel in customer service consultancy with our specialized training course. Learn to design and implement customer service solutions using Dynamics 365 Customer Service. With expert-led instruction and hands-on practice, you'll be fully prepared to pass the MB-230 exam and obtain your certification as a certified Microsoft Dynamics 365 Customer Service Functional Consultant Associate. Enroll today to elevate your career in customer service consultancy with our comprehensive Dynamics 365 training and certification course.
Instructor-led training
Practice test
Pre-reading
Personal Learning Path
Certification Guarantee
Email, chat and phone support
Who is this course for?
The Microsoft Dynamics 365 Customer Service Functional Consultant Associate (MB-230) certification is for those who want to demonstrate their proficiency in implementing and configuring Dynamics 365 Customer Service solutions. It validates understanding of customer service scenarios, management, and analytics. This certification is intended for customer service managers, functional consultants, and customer service operations professionals with experience in customer service processes and customer relationship management. To earn this certification, candidates must pass the MB-230 exam, which covers topics such as case management, knowledge management, service level agreements, and customer service analytics.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. In order to take the MB-230 course, however, some prerequisites are required.
You have the perfect starting point to take this course with these prerequisites:
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Aspiration to one of the Dynamics 365 Functional Consultant Associate role certifications. Knowledge of Email and Excel is required along with a knowledge of Customer Service operations within organisations. Some experience with Dynamics 365 Customer Engagement is preferred.Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Julian is an official Microsoft Business Application MVP and one of the most widely recognized experts on Dynamics 365.
Julian has been with Readynez almost since the start 11 years ago.
He has been an MCT since 2007 and he is a subject matter expert in all aspects of Dynamics 365 Customer Engagement through advice, optimization and training.
Julian has worked with Dynamics since first release and has over the past years used Azure to enhance solutions for users.
He is an official Microsoft Business Application MVP and is one of the most widely recognized experts for Power Platform and Dynamics 365 within the Microsoft Community.
He works as a Consultant on large international projects and and has extensive hands-on experience as well as numerous certifications.
Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant with 15+ years’ experience in ERP and CRM.
Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant. She has 15+ years’ experience in ERP and CRM project implementation and 10+ years Dynamics experience as a Business Analyst, Implementation Consultant, and Trainer delivering projects/training in English, German, and Spanish.
Kat has worked as a consultant with implementation partners and end users. Her industry experience includes housing, pharmaceuticals, metallurgy and IoT to name just a few.
FAQs
Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification validates expertise in implementing and configuring Dynamics 365 Customer Service solutions. It demonstrates proficiency in enhancing customer experiences, managing cases, knowledge bases, and queues using Dynamics 365.
Elevate your customer service skills with our Microsoft Dynamics 365 Customer Service Functional Consultant Associate course (MB-230). At Readynez, we provide expert-led training to help you prepare for the exam and earn your certification. Learn to optimize customer service processes using Dynamics 365 and unlock new career opportunities in the field of customer engagement.
Prerequisites for Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification include basic familiarity with Dynamics 365 applications and customer service concepts. While there are no mandatory prerequisites, having hands-on experience with Dynamics 365 Customer Service is beneficial for exam preparation.
The cost of the MB-230 exam can be €146
The MB-230 exam covers topics such as case management, queue management, knowledge base management, service level agreements (SLAs), and integration with other Dynamics 365 modules. It assesses candidates' abilities to understand and apply Dynamics 365 Customer Service functionalities to improve customer experiences.
Yes, Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification is valuable for professionals seeking to specialize in customer service management using Dynamics 365. It demonstrates expertise in implementing and optimizing customer service solutions, opening up career opportunities in customer service consulting and management roles.
The time it takes to become Microsoft Dynamics 365 Customer Service Functional Consultant Associate certified varies depending on individual experience, study habits, and dedication. Typically, candidates spend a few weeks to a few months preparing for the MB-230 exam by studying relevant materials and practicing with hands-on labs.
Yes, the MB-230 exam can be taken online from the comfort of your own home or office. Microsoft offers online proctoring options for many of its certification exams, including the MB-230 exam. Ensure your computer meets the technical requirements and follow the registration process to schedule your online exam session.
The difficulty of passing the MB-230 exam varies based on individual experience, preparation, and familiarity with Dynamics 365 Customer Service functionalities. Candidates with a solid understanding of customer service concepts and Dynamics 365 Customer Service scenarios, combined with effective study strategies, are more likely to succeed in passing the exam.
The passing score for the MB-230 certification exam is 700 out of 1000.
Maintain your Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification by staying updated with the latest Dynamics 365 Customer Service functionalities and completing recertification requirements as outlined by Microsoft. Participate in relevant training programs, attend conferences, and engage in continuous learning to keep your skills up-to-date.
Salary potential after obtaining Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification varies depending on factors such as location, industry, experience, and job role. Professionals with Dynamics 365 Customer Service expertise can command competitive salaries in customer service consulting and management roles, offering excellent earning potential.
Reviews
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
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