Could not render module with ID: 1590. Description: String was not recognized as a valid DateTime. READYNEZ - Microsoft Dynamics 365 for Customer Service Course and Certification

About our Talent Services

You want new efficiencies, new opportunities and growth from technology, and you will need skills to get them. With Readynez Talent Services you will answer real and burning business challenges. No wonder we’ve been awarded the Microsoft Learning Partner of the year global finalist award for helping businesses transform and achieve remarkable results.

Get started

I’m an opportunity Leader looking for talent

I’m an ambitious graduate looking for an exciting career

Days Hours Minutes Seconds

OVERVIEW

On this Microsoft Dynamics 365 course you’ll focus on the functionality contained in Microsoft Dynamics 365 for Customer Service. You’ll be introduced to Dynamics 365 for Customer Service concepts and learn how to use, configure and manage Dynamics 365 for Customer Service.

Get your Microsoft Dynamics 365 for Customer Service training and certification in just 4 days and learn more than you could imagine.

During your 4-day Certification and Training Programme, you will live, learn, and take the exams at one of our state-of-the-art education centres.

You will get hands-on experience in using Customer Service through the lab exercises.

You’ll also gain an understanding of the following Dynamics 365 for Customer Service topics:

  • Configure Customer Service
  • Cases
  • Knowledge Base
  • SLAs and Entitlements
  • Queues and Record Creation / Routing
  • Customer Service Hub
  • Customer Service Analytics
  • Voice of the Customer Surveys
  • Introduction to Field Service
  • Understand how to use the Unified Service Desk

The focus is on the using and understanding the functionality of Customer Service and how it can be used within a service organisation.

The course describes the case management process and how the supporting functionality can be used to aid in the creation and resolution of customer issues, complaints and requests.

Topics such as Queues, Routing and SLAs are covered.

Functionality available with Dynamics 365 such as Social Engagement, Field Service, Unified Service Desk, and Voice of the Customer are explained.

This course provides the skills to successfully use and manage Dynamics 365 for Customer Service.

If you have the Microsoft MCSA: Microsoft Dynamics 365 then this course will help you achieve the MCSE: Business Applications

At Readynez, we know your time is valuable. That’s why we give you the opportunity to gain your Microsoft Dynamics 365 for Customer Service training and certification in just 4 days. We provide the best conditions for you to learn.

With us by your side, encouraging and guiding you along the way, you can enjoy 4 intense, focused days of quality learning in a distraction free environment.

Your expert instructor will be working with Readynez's unique accelerated learning methods, which include our exclusive lecture/lab/review methodology with real life cases putting you in the best possible position to learn and retain knowledge and pass your exams. Sitting your Microsoft Dynamics 365 for Customer Service course with Readynez means: 

  • You´ll get more hours of training per day, allowing you to get Dynamics 365 for Customer Service trained and certified faster and more cost-effectively than with any other training provider.
  • You will be trained by one of the most expert instructors in the world.
  • You can focus purely on learning in our distraction free environment.
  • Dedicated onsite support and access to your classroom at all hours.
  • The price you pay is all-inclusive and covers all course materials, exams, transportation service, accommodation and meals.
  • The Certification Guarantee allows you to train again for free, if you do not pass first time. You only pay for any exams and labs, and accommodation.

Course summary

Course

Microsoft Dynamics 365 for Customer Service

Duration

4 days

Dates available

  • 18. Mar – 21. Mar, 2019 - Open seats

Certification

  • Microsoft Certified Professional (MCP)

Exams

  • Microsoft Dynamics 365 for Customer Service (MB2-718)

Your Package includes:

  • Transport Service
  • Accommodation
  • Meals
  • 44 Hours of instructor led training
  • Materials for the course
  • Labs
  • Exam
  • Certification Guarantee

YOUR BENEFITS!

Effective instruction must be highly varied and interactive to keep attention levels high, promote learning and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
That´s the Readynez way.

Your personal benefits

1
Your Microsoft Dynamics 365 for Customer Service Training and Certification programme will get you trained and certified in fewer days with more training hours per day than any other provider
2
Maximum learning in a distraction free environment
3
Dedicated, onsite support at all hours
4
Advanced career opportunities with official certification
5
Improved knowledge and confidence
6
Instructors with real-world experience – you will learn about real-world problems and solutions to strengthen your understanding and skill level
7
We help you study - our focus is on real learning, not just the course or the exam, so we support you to make the most of the course and to improve your exam technique
8
Improved network of likeminded people

Your organization's benefits

1
All-inclusive course package with no hidden costs
2
Minimum time spent out of the office
3
You´ll gain a certified specialist with highly developed skills
4
We supplement the full official courseware with our expert guidance and relevant, real-world situational reviews empowering your business to get real business value from this course

“Great course. You manage to basically cover everything in a short period of time. Saves allot of time. For other students it is advised to have some level (e.g.100/200) of knowledge / experience of CRM (Online) to be able to follow everything. This has definitely helped me in understanding everything and not falling behind”

Microsoft Dynamics CRM

Hubert Berger

Microsoft

“Very intense! Very long days and alot of information to take in. And on top of that you need to read (there probably wont be enough time to read all). You might loose hope in the first days - but in the end, you actually soak up up ALOT of of knowledge for you to take home - and you perform much better at the exams than you first feared! :-D”

Microsoft Dynamics CRM

Tomas Lollike

EG A/S

“The training I received at whilst training with Readynez was excellent. 11 Days on the course was hard work and demanded a lot of will power. I put in the time and effort and it paid off for me. Thank you to all involved. See you next time.”

Microsoft Dynamics CRM 2016

M.C

“I found the courses, trainers and accommodation very good. I learnt a lot and felt very comfortable. I think accelerated learning is a good way to learn and Readynez delivers this very well.”

Microsoft Dynamics CRM 2016

Joanne Nash

Fujitsu Services

“The instructor was extremely knowledgeable which is rare in the industry as many do not have experience required which means you do not leave with as much knowledge as intended. Even when this training is only over 3 days you learn a vast amount more than longer training courses.”

Kaila Bloomfeld