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ITIL 4 Foundation

Establish a solid IT service management foundation. Learn ITIL principles and practices to improve service delivery and organizational effectiveness.

course: ITIL 4 Foundation

Duration: 2 days

Format: Virtual or Classroom

Prepares for Exam: ITIL Foundation ITILF

Prepares for Certification: ITIL Foundation

Overview

This ITIL 4 Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, dimensions and practices that enables successful IT Service Management provision. It also prepares delegates for the ITIL4 Foundation Course Examination. The course is based on the ITIL® 4 service value system. The ITIL 4 Foundation course on this page is offered by Fox IT SM Limited, ATO of AXELOS Limited. ITIL 4 Foundation is a registered trade mark of AXELOS Limited. All rights reserved.

The course includes

Instructor-led training
Practice test
Pre-reading
Personal Learning Path
Certification Guarantee
Email, chat and phone support

Who participates in the ITIL 4 Foundation course?

ITIL 4 Foundation-kurset er rettet mot en bred målgruppe av fagpersoner som er involvert i leveranse, styring og støtte av IT-tjenester i en organisasjon. Dette kurset er spesielt egnet for: IT-fagpersoner: Dette inkluderer IT-ledere, IT-arkitekter, IT-konsulenter, IT-støttepersonell og andre som er ansvarlige for design, implementering, drift og forbedring av IT-tjenester. IT-ledere og ledere: Ledere og ledere som er ansvarlige for å ta strategiske beslutninger angående IT-tjenester og som ønsker å forstå hvordan ITIL 4 kan støtte organisasjonens målsettinger. Forretningsstyring og ledere: Forretningsledere og ledere som ønsker å forstå hvordan IT-tjenester kan støtte forretningsmål, og hvordan de kan samarbeide med IT-avdelingen for å oppnå disse målene. IT-prosjektteam: Teammedlemmer som er involvert i IT-prosjekter og som ønsker å integrere beste praksis for IT-tjenestestyring i prosjektarbeidet. Studenter og nyutdannede: Studenter og nyutdannede som ønsker å bygge en karriere innen IT-tjenestestyring og ønsker å lære grunnleggende konsepter og prinsipper.

Curriculum

What you will learn in our ITIL 4 Foundation course.

Service & Product
Outputs & Outcomes
Value, Cost, Risk

4 Dimensions

Organizations & People
Value streams & Processes
Technology & Information
Partners & Suppliers

Service Value System

7 guiding principles
Governance (Evaluate, Direct, Monitor)
Service Value Chain (Plan, Improve, Engage, Design/Transition, Obtain/Build, Deliver/Support)

Management Practices

General
Service
Technical

Preparation

How to best prepare for our ITIL 4 Foundation course.

Our course participants come from varied backgrounds and have different attributes. There are no specific prerequisites for this course, but to ensure that you have the best possible chances of benefitting from the course, we are available for you to discuss your goals and general expectations to your learning and results.

Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.

FAQ

Frequently asked questions (FAQ) about the ITIL Foundation course.

What is a ITIL Foundation certification?

ITIL Foundation certification is an entry-level credential in IT service management that validates an individual's understanding of ITIL principles and practices. It provides a foundational knowledge of key concepts, terminology, and processes used in the ITIL service lifecycle.

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