Basket
{{item.CourseTitle}}
Price: {{item.ItemPriceExVatFormatted}} {{item.Currency}}
Browse by Topic
Browse by Vendor
Unlimited Training
Attend all the top-notch LIVE Instructor-led Courses you want for the price of less than one course.
This course teaches learners how to configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features. Learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third‑party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience.
Prepares for Exam:
Transforming Contact Center Experiences with AI in Dynamics 365 AB-250
Prepares for Certification:
Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate
Attend this and 60+ other Microsoft courses for FREE with Unlimited Microsoft Training
Overview
In this 3-day course, participants learn how to configure and deploy intelligent contact center solutions using Microsoft Dynamics 365 Contact Center and integ…In this 3-day course, participants learn how to configure and deploy intelligent contact center solutions using Microsoft Dynamics 365 Contact Center and integrated AI features. The course covers embedded and standalone deployment modes, connecting third-party CCaaS solutions, configuring voice and digital channels, work distribution, routing strategies, and enabling Copilot and AI agent capabilities. By the end, you will be able to build scalable, AI-powered contact center solutions that support agent productivity, customer engagement, and supervisor oversight.
Instructor-led training
Personal Learning Path
Email, chat and phone support
Certification Guarantee
Who is this course for?
This course is intended for implementation professionals who are responsible for designing, configuring, and deploying contact center solutions and want to deepen their skills at the intermediate level. It is designed for learners who already understand basic contact center concepts and are ready to learn how to configure channels, users, security, work distribution, routing strategies, and AI‑assisted capabilities in real-world implementations. Learners use this course to build confidence in configuring scalable, intelligent contact center solutions that support agent productivity, customer engagement, and supervisor oversight across voice and digital channels.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. While there are no strict entry requirements, certain foundational knowledge may enhance your learning experience. Any recommended prerequisites specific to this course are detailed below.
Completion of the Implement an AI-powered contact center with Dynamics 365 learning path, or equivalent experience with the Copilot Service admin center, security roles, queues, unified routing, workstreams and security roles
Basic familiarity with Power BI reports and Microsoft Fabric workspaces
Basic familiarity with Copilot Service workspace and the agent experience
Familiarity with Copilot Studio agent authoring, including topics and trigger phrases
Microsoft Teams with Teams Phone configured and PSTN connectivity (for voice channel modules)
Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.
FAQ
This course is designed for implementation professionals — including administrators, functional consultants, business analysts, and platform engineers — responsible for designing, configuring, and deploying Dynamics 365 Contact Center solutions. It's suited to those who already have a basic understanding of contact center concepts and want to build hands-on skills configuring channels, routing, security, and AI capabilities in real-world deployments.
This is an intermediate-level course. You should have completed the "Implement an AI-powered contact center with Dynamics 365" learning path — or have equivalent hands-on experience with Copilot Service admin center, security roles, queues, unified routing, and workstreams. You should also be familiar with Copilot Service workspace, Copilot Studio agent authoring, and basic Power BI reporting. For voice channel modules, access to Microsoft Teams with Teams Phone and PSTN connectivity is required.
The AB-250T00 instructor-led training runs for 3 days.
Yes. Readynez delivers the Microsoft Dynamics 365 Contact Center AI Engineer (AB-250) course as live, instructor-led virtual training over 3 days — with a real Microsoft Certified Trainer, not pre-recorded content.
The AB-250 course covers the full scope of Dynamics 365 Contact Center configuration — including embedded and standalone deployment modes, connecting third-party Contact Center as a Service (CCaaS) solutions, configuring voice and digital channels, setting up work distribution and routing strategies, managing users and security settings, enabling proactive customer engagement, and using analytics and reporting to unlock operational insights.
Yes. A core focus of the AB-250 course is enabling and configuring Copilot and AI agent capabilities within Dynamics 365 Contact Center — including features that enhance agent productivity, support customer interactions, and improve supervisor oversight across voice and digital channels.
The AB-250 course prepares you for the exam: Transforming Contact Center Experiences with AI in Dynamics 365 (AB-250). Passing earns the Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate certification.
Yes. The AB-250 course with Readynez includes a Certification Guarantee.
Microsoft Dynamics 365 Contact Center AI Engineer (AB-250) course is included in the Readynez Unlimited Microsoft Training licence — giving you access to this and 60+ other Microsoft instructor-led courses for the price of less than one.
Reviews
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
Others also attended
This course offers a comprehensive foundation in Copilot administration and AI enablement within Microsoft 365 environments. You’ll explore Copilot deployment principles, agent configuration, tenant-level permissions, and security controls required to manage AI responsibly. The training also includes practical demonstrations, governance recommendations, and administrative frameworks that help organizations unlock productivity gains while maintaining compliance and data protection standards.
AI Transformation Leader (AB-731) provides a practical and strategic deep dive into how organizations can adopt AI responsibly, efficiently, and sustainably. Participants learn about AI maturity frameworks, governance standards, risk and compliance considerations, change management, workforce enablement, and how to embed AI into business processes. The program blends leadership strategy with real-world case studies to help you lead AI initiatives with clarity and confidence. After completing the course, you will be prepared to take the AB-731 exam and earn an industry-recognized certification.
AI Business Professional (AB-730) focuses on the practical use of AI in day-to-day business operations. The course covers core AI concepts, business process automation, prompt engineering basics, responsible AI principles, data-driven decisions, and how AI tools—including Microsoft Copilot—create value across departments. Designed for non-technical professionals, the course builds confidence in evaluating AI opportunities and communicating AI strategy to stakeholders. Upon completion, participants are prepared to take the AB-730 certification exam and earn an official credential.
Why Pay More??
Why settle for just one certification course when you can attend ALL certification courses for the price of less than one single course?
60+ Courses for the price of less than one
LIVE Instructor-led courses
Expert Instructors at your fingertips
Money-back Guarantee
Flexible payment options
A perfect tool to help us develop the skills and competencies we need for success
Kasper Meyer Christensen
Businesses leveraging Readynez Unlimited save at least 50% on their training and certifications - and many up to 80%
Unlimited license holders attend on average 2.4 courses per year
For the price of less than one course.
Just cheaper and more flexible.
The easiest, most flexible and cheapest way to get Certified.
Attend as many courses you want - no limitations!
Refund provided if license costs surpass the value of your training.
Interact 1-on-1 with 50+ seasoned instructors.