Dynamics 365 Partner Competency Program: Cloud Business Applications - Customer Engagement

Om Talent

Smarta investeringar i människor och färdigheter kommer att förstärka din verksamhet och göra det möjligt för dig att uppnå vad som helst. Forma din framtid och täpp igen era mest komplexa kunskapsluckor med hjälp av en fokuserad lösning och ett omfattande utbildningsprogram för kandidater som kommer att vända spelet till er fördel. Se hur.

Kom vidare

Jag är en framåtdrivande ledare som söker en talangfull kandidat

Jag är en ambitiös kandidat som söker ett spännande jobb


Get your training and certification to achieve the full Dynamics 365 Partner Competency Cloud Business Applications - Customer Engagement in just 5 days and learn more than you could imagine.

You'll be introduced to the certification requirements for the Cloud Business Applications competency – Customer Engagement option.

You will begin with Microsoft Dynamics 365 Customisation and Configuration topics: 

  • Changing the Schema
  • Rollup and Calculated Fields
  • Editable Grids
  • Security
  • Changing the UI
  • Themes
  • Business Rules
  • Processes
  • Business Process Flows
  • Visual Process Designer
  • Import and Export of Charts
  • Data Import and Export
  • Email integration
  • App for Outlook
  • Office 365 integration
  • Mobile clients
  • Solutions

You will then cover Microsoft Dynamics 365 Online Deployment topics:

  • Licensing
  • Operating System and Browser Requirements
  • Data import
  • Subscriptions
  • Single Sign On
  • Tenants
  • Instances
  • Storage
  • Updates
  • Outlook
  • App for Outlook
  • Options for managing email
  • Tablet and Phone apps
  • SharePoint, OneDrive for Business and One Note
  • Office Groups and Yammer
  • Social Engagement
  • Business App Designer

You will finish with Microsoft Dynamics 365 for Sales topics:

  • Leads
  • Opportunities
  • Sales Literature
  • Competitors
  • Products
  • Quotes, Orders and Invoices
  • Social Engagement
  • Help Centre
  • Goals
  • Excel Templates
  • Power BI
  • Relationship insights

Some topics will only be covered briefly; e.g., reminder of capabilities and options. Other topics will be covered more deeply e.g., more recently introduced functionality or where there is a particular focus in an exam. 

During your 5-day training and certification programme, you will live and learn, and take your exam at our training tenter.

At Readynez, we know your time is valuable. That's why we give you the opportunity to gain your Dynamics 365 Partner Competency Program: Cloud Business Applications - Customer Engagement training and certification in just 5 days. We provide the best conditions for you to learn.

With us by your side, encouraging and guiding you along the way, you can enjoy 5 intense, focused days of quality learning in a distraction free environment. Your expert instructor will be working with Readynez's unique accelerated learning methods, which include our exclusive lecture/lab/review methodology with real life cases putting you in the best possible position to learn and retain knowledge, and pass your exam.

Sitting your Dynamics 365 Partner Competency Program: Cloud Business Applications - Customer Engagement course with Readynez means: 

  • You'll get more hours of training per day, allowing you to get trained and certified faster and more cost-effectively than with any other training provider.
  • You will be trained by one of the most expert instructors in the world.
  • You can focus purely on learning in our distraction free environment.
  • Dedicated onsite support and access to your classroom at all hours.
  • The price you pay is all-inclusive and covers all course materials, transportation service, accommodation and meals.
  • The Certification Guarantee allows you to train again for free, if you do not pass first time. You only pay for any exams and labs, and accommodation.



Dynamics 365 Partner Competency: Cloud Business Applications - Customer Engagement


5 dagar

Tillgängliga datum


  • Microsoft MCSA: Dynamics 365
  • Microsoft Certified Professional (MCP)


  • Microsoft Dynamics 365 Customization and Configuration (MB2-716)
  • Microsoft Dynamics 365 customer engagement Online Deployment (MB2-715)
  • Microsoft Dynamics 365 for Sales (MB2-717)

Ditt paketpris inkluderar:

  • Transportservice
  • Boende
  • All mat, dryck m.m.
  • 55 timmars instruktörslett program
  • Kursmaterial
  • Labbar
  • Examen
  • Certifieringsgaranti


Effective instruction must be highly varied and interactive to keep attention levels high, promote learning and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
That's the Readynez way.

Your personal benefits

Your Readynez training and certification programme will get you trained in fewer days with more training hours per day than any other provider
Maximum learning in a distraction free environment
Dedicated, onsite support at all hours
Advanced career opportunities with official certification
Improved knowledge and confidence
Instructors with real-world experience – you will learn about real-world problems and solutions to strengthen your understanding and skill level
We help you study - our focus is on real learning, not just the course, so we support you to make the most of the course and to improve your exam technique
Improved network of likeminded people

Your organization's benefits

All-inclusive course package with no hidden costs
Minimum time spent out of the office
You'll gain a certified specialist with highly developed skills
We supplement the full official courseware with our expert guidance and relevant, real-world situational reviews empowering your business to get real business value from this course

“Great course. You manage to basically cover everything in a short period of time. Saves allot of time. For other students it is advised to have some level (e.g.100/200) of knowledge / experience of CRM (Online) to be able to follow everything. This has definitely helped me in understanding everything and not falling behind”

Microsoft Dynamics CRM

Hubert Berger


“Very intense! Very long days and alot of information to take in. And on top of that you need to read (there probably wont be enough time to read all). You might loose hope in the first days - but in the end, you actually soak up up ALOT of of knowledge for you to take home - and you perform much better at the exams than you first feared! :-D”

Microsoft Dynamics CRM

Tomas Lollike


“The training I received at whilst training with Readynez was excellent. 11 Days on the course was hard work and demanded a lot of will power. I put in the time and effort and it paid off for me. Thank you to all involved. See you next time.”

Microsoft Dynamics CRM 2016


“I found the courses, trainers and accommodation very good. I learnt a lot and felt very comfortable. I think accelerated learning is a good way to learn and Readynez delivers this very well.”

Microsoft Dynamics CRM 2016

Joanne Nash

Fujitsu Services

“The instructor was extremely knowledgeable which is rare in the industry as many do not have experience required which means you do not leave with as much knowledge as intended. Even when this training is only over 3 days you learn a vast amount more than longer training courses.”

Kaila Bloomfeld



Readynez has been awarded with the Microsoft Learning Partner award in Denmark no less than 5 times as the first and only education partner ever!

Plus - in 2017 we were named among 2800 partners worldwide as a finalist for the Microsoft Global Learning Partner of the Year!


Everything! In addition to your all-inclusive course package specifically designed to your
requirements, we go the extra mile to make sure you have everything you need and will
attend to every detail, so you can focus solely on your studies and certification goals.

Transportation to/from designated pick up points
Hands-on training with lecture/lab/review method
All course materials
Fully instructor-led program
24 hour classroom access
All meals, snacks and unlimited beverages
Certification guarantee
Onsite testing as part of your course


We will take care of the practicalities and pick you up.

Wherever you are in the world, you can experience a distraction-free environment by staying in one of our purpose-built training centres. To make it easy for you to train with us, we offer your a transporation service. We´ll pick you up and drop you off after your course, from/to designated pick-up points - so you won´t have to think about how to reach us or get back home.


Our unique accelerated learning methodology offers you maximum knowledge within minimum time in a distraction-free environment.

You´ll be staying in a comfortable single room with private bathroom facilities and all amenities taken care of. Your room is on site, very close to your classroom, so you won´t be wasting any energy on gettting to and from.

Hands-on training

With Readynez you will learn by doing.

We help you study - our focus is on real learning and your expert Instructor will be teching you using our unique lecture/lab/review methodology that helps you learn more and retain knowledge better.

All course materials

All course materials are included in your course fee. There is no hidden cost.

We supplement the full courseware with our expert guidance and relevant, real-world situational reviews empowering your business to get real business value from this course.

Instructor-led programme

We provide the best conditions for you to learn.

Your training is in safe hands with us. We use the best instructors in the world, who will be using our unique accelerated learning methods to teach you. With our guidance you will be maximising your learning and be able to put your new skills to use in no time.

24 hour classroom access

Train as it suits you.

When you´re staying with us - there will be no limits to your learning. Your classroom will be open at all hours, so you have complete freedom to train and review as you please, without being limited by schedules.

All meals

We´ll take good care of you.

Your training days start with a full breakfast in the dining room, with its fantastic view of Oresund. Mornings and afternoons, good coffee and home-baked coffee bread will be served. Later, lunch is served and in the evening, you will enjoy your dinner as the sun sets over Denmark.

Certification guarantee

If the unlikely thing happens, and you don´t pass first time.

The Certification Guarantee allows you to train again for free in a 12 month period, if you do not pass first time. You only pay for any exams, labs and accommodation.

Onsite testing

Examination as part of your course.

As a part of your course, you will take your exams on site before you leave the course centre. This way, you are tested while knowledge and exam technique are fresh in your mind and you have the best possible chance of passing.

What do you get?

As part of your course, you will be prepared for, and tested in, the following exams, which is covered by your Certification Guarantee:

  • MB2-716: Microsoft Dynamics 365 Customisation and Configuration
  • MB2-715: Microsoft Dynamics 365 Customer Engagement Online Deployment
  • MB2-717: Microsoft Dynamics 365 for Sales

At least 1 year, preferably at least 2 years, implementing solutions based on Dynamics 365 Customer Engagement and ideally already having an earlier Microsoft Dynamics CRM certification.

This course is partner focused and exam focused. This is not a course for delegates new to Dynamics. It is aimed at delegates experienced in Dynamics 365 who need certification in order to achieve competency.

Do you have what it takes?
We´ll help you decide – Call us to discuss your technical background, experience and qualifications to determine how we can help you succeed in this Readynez course.
Just call us and speak to one of our enrolment consultants. 


Here are the planned dates for your course.
Book now and get ready for your future.

Microsoft Dynamics 365 Partner Competency Program: Cloud Business Applications - Customer Engagement

Tillgänglig på förfrågan

5 dagar


  • Business Applications

Microsoft Dynamics 365 Customization and Configuration

Du kommer att få en introduktion I Dynamics 365 Customization and Configuration och lära dig hur man konfigurerar och anpassar Dynamics CRM On-Premise och Dynamics CRM Online.

4 dagar

  • Business Applications

Microsoft Dynamics 365 customer engagement Online Deployment

Den här kursen tillhandahåller den kunskap som krävs för att kunna implementera, konfigurera och hantera Dynamics 365 och relaterade tjänster med hjälp av Office 365. Kursen visar hur man hanterar Outlook och mobila klienter i Dynamics 365 och de olika metoderna som finns för att konfigurera synkronisering av e-post, kontakter och möten.

3 dagar

  • Business Applications

Microsoft Dynamics 365 for Sales

Den här Microsoft Dynamics 365-kursen gör det möjligt att skapa starka relationer med kunderna, vidta åtgärder utifrån information och få snabbare avslut. Använd Dynamics 365 for Sales för att hålla reda på dina konton och kontakter, underhålla försäljningen från lead till order och skapa marknadsföringsmaterial och kampanjer.

3 dagar

  • Business Applications

Microsoft MCSA: Dynamics 365

Under den här Microsoft MCSA: Dynamics 365-utbildningen kommer du bland annat att lära dig om förljande ämnen: Skapa en Customer Organizational Structure, Administion av miljöer i Microsoft Dynamics 365 och Integrera Microsoft Dynamics med andra applikationer och att hantera Microsoft Outlook mobila miljöer.

7 dagar

Still looking?
Håll dig uppdaterad med vårt nyhetsbrev




Readynez använder cookies för att förbättra din upplevelse av vår hemsida. Vill du veta mer vänligen läs vår integritetspolicy.

Integritetspolicy OK