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Aron Mesterbasic
The ITIL Practitioner certificate is a complementary framework to TOGAF, Six Sigma, ISO 20000 and ISO 9001.
Your course package is designed to provide maximum learning and convenience. This is included in the price of your course:
Your expert instructor will get you ready for the following exam and certification, which are included in your course package and covered by the Certification guarantee.
Our course participants come from varied backgrounds and have different attributes.
To make sure you have the best possible chances of benefitting from the course, we are available for you to discuss your goals and general expectations to your learning and results.
To achieve the ITIL Practitioner certification, you must have passed the ITIL Foundation exam.
Using our engaging learning methodology including a variety of tools, we’ll cover the entire curriculum.
IT Service Management concepts
ITIL, as with any framework, methodology, body of knowledge or philosophy, is only as valuable as the results it helps to achieve. How the practices are applied is critical, and requires a thorough understanding, no only of the ITIL® framework, but also the concepts that underpin its adoption.
ITSM guiding principles
These guiding principles should be referenced throughout all improvement activities. They are also applicable to any type of service provider model, whether internal, external or shared services, and any type of service provider, whether IT or non-IT.
The CSI approach
The CSI approach is an overarching technique that enables continual service improvement for any service provider, and at any organisational level. The technique increases the likelihood of success for adoption initiatives, puts a strong focus on customer value, and ensures that an individualʼs work can be more easily linked back to the organisationʼs vision and improvement initiatives.
Metrics and measurement as an improvement enabler
Metrics and measurement lie at the core of IT service management (ITSM) and of continual service improvement (CSI). It is important to measure what is being done and what is being delivered, in order to demonstrate value to the business and customers, and to enable more objective decisions to be made.
Effective communication and Improvement activities
Communication is fundamental to success in IT service management. Poor communication can ruin good plans, and can lead to waste and inefficiency. Good communication will ensure that ITIL processes and tools are followed and used by the relevant people.
Organisational change management and Improvement
Organisational change management (OCM) is concerned with the people side of change. It is a structured approach that ensures improvements are implemented smoothly and successfully for lasting benefit. Improvements invariably require people to change the way they work, to change behaviour and sometimes to change role.
The Virtual Classroom is an online room, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.
Yes, you can sit exams from all the major Vendors like Microsoft, Cisco etc from the comfort of your home or office.
With Readynez you do any course form the comfort of your home or office. Readynez provides support and best practices for your at-home classroom and you can enjoy learning with minimal impact on your day-to-day life. Plus you'll save the cost and the environmental burden of travelling.
Well, learning is limitless, when you are motivated, but you need the right path to achieve what you want. Readynez consultants have many years of experience customizing learner paths and we can design one for you too. We are always available with help and guidance, and you can reach us on the chat or write us at info@readynez.com.