Please Note: This course has been replaced by the Microsoft Dynamics 365 for Field Service Functional Consultant (MB-240) course.
Your course package is designed to provide maximum learning and convenience. This is included in the price of your course:
Your expert instructor will get you ready for the following exam and certification, which are included in your course package and covered by the Certification guarantee.
A working knowledge of using Dynamics 365 Customer Engagement Customer Service and has attended the Customer Service course or has passed the Customer Service exam MB2-718
Using our engaging learning methodology including a variety of tools, we’ll cover the entire curriculum.
- Introduction to Dynamics 365 Field Service
- Setup and Configure Microsoft Dynamics 365 Field Service
- Work Orders
- Scheduling and Dispatch
- Inventory and Purchasing
- Connected Field Service
- Tools and third-party services
This course provides the knowledge required to setup, configure and manage Dynamics 365 Field Service.
The course begins by describing Field Service and how organisations use end to end Field Service. The course then reviews the settings for Field Service and examine how to plan for a Field Service implementation.
The course includes installation of the Field Service solution and the mobile app.
Before can use Field Service Products, Service and charging models for Field Service must be configured and this is described in the course.
Bookable resources and how they are setup and their characteristics such as skills, location, roles are reviewed.
Work Orders are a major focus of Field Service; the Work Order life cycle is described along with the different ways that work orders can be created.
The course then moves onto scheduling of work orders. The options for scheduling are explored including the Schedule Assistant and Resource Scheduling Optimization. The course covers how to configure and use the Schedule Board.
The course covers the Field Service Mobile App and how it can be configured and how the offline mode is used.
The course then switches to customer assets, inventory, purchasing and the handling of returns
Preventative maintenance is achieved through agreements; the course explains how to create and manage agreements; generation of bookings and generation of invoices.
Integrate of other tools with Field Service to improve customer experience is the final topic where several tools such as Microsoft Flow, Twilio and Glympse are incorporated in the course.
The Virtual Classroom is an online room, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.
Yes, you can sit exams from all the major Vendors like Microsoft, Cisco etc from the comfort of your home or office.
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