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Agentic Workflows: What Your Organisation Can Automate Today (Safely & Compliantly)

Agentic workflows are AI-driven, goal-oriented automations where an intelligent agent can plan, take action, and coordinate tasks across systems to complete processes end-to-end. Unlike traditional automation, these workflows can reason, adapt, and make context-aware decisions — all while operating within your organisation’s security, compliance, and policy boundaries. In this webinar, we’ll introduce how agentic workflows streamline repetitive, cross-system tasks using secure, policy-aligned automation. You’ll learn what your organisation can safely automate today to improve efficiency and reduce operational risk. Through practical examples, we’ll demonstrate how AI-driven agents are transforming productivity and delivering immediate, compliant value.

In this webinar, we’ll introduce agentic workflows and how they streamline repetitive, cross system tasks using secure, policy aligned automation. You’ll learn what your organisation can safely automate today to boost efficiency and reduce operational risk. We’ll explore how AI-driven agents are transforming real world productivity. Today, we’ll show what your organisation can safely and compliantly automate right now to unlock immediate value.


In This Session, You’ll Learn…

  • What Dynamics 365 Contact Center provides out of the box
  • How Dynamics 365, Copilot Studio agents, and Power Platform work together
  • Real automation use cases that reduce workload and improve response times
  • How to identify high-value automation opportunities in service operations
  • The Microsoft tools and services available for automating service desks
  • The training options available to build and manage service desk automation 

This session is perfect for…

  • Business leaders aiming to improve service desk performance with AI
  • IT professionals responsible for automating support operations
  • Makers and developers building AI-powered service automations
  • Professionals seeking to deliver faster, automated customer service

Meet our instructors

Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.

Julian Sharp

Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.

Meet the Instructor: Julian Sharp
MCT | Former MVP | Solution Architect | Dynamics 365 & Power Platform Expert

With 20+ years of experience and over 16 years specializing in Dynamics CRM/365, AI and Power Platform, Julian has trained thousands of professionals and helped organizations solve real business challenges using Microsoft technologies.

A Microsoft Certified Trainer since 2007 and a former Microsoft MVP, Julian brings a rare combination of deep technical knowledge and a practical, business-first mindset.

He’s not just an instructor - he’s a community leader, consultant, and solution architect trusted by enterprises across the globe.

  • Specialist in Dynamics 365, Power Platform & Azure

  • Developer of Microsoft courseware
  • Speaker & mentor at Microsoft community events

Ready to build solutions with one of the best in the field?

Explore upcoming courses with Julian Sharp to get started.

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Feedback from our delegates.

Johan Andersson

Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.

Johan Andersson

Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.

Stephen Ridgway

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Agentic Workflows: What Your Organisation Can Automate Today (Safely & Compliantly)

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