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Explore the foundations of Dynamics 365 Customer Engagement. Learn how this CRM solution empowers organizations to build stronger customer relationships.
Prepares for Exam:
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910
Prepares for Certification:
Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Attend this and 60+ other Microsoft courses for FREE with Unlimited Microsoft Training
Overview
Become proficient in Dynamics 365 Customer Engagement Apps with our comprehensive training course. Explore the core functionalities of Dynamics 365 applications and learn to deliver exceptional customer experiences. With hands-on practice and expert guidance, you'll be fully prepared to pass the MB-910 exam and a certified Dynamics 365 Fundamentals Customer Engagement Apps professional. Enroll today to kickstart your career in customer engagement with our specialized Dynamics 365 training and certification course.
Instructor-led training
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Who is this course for?
The Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) certification is intended for individuals interested in learning about Dynamics 365 customer engagement apps. The certification covers topics such as sales, marketing, and customer service functionality within Dynamics 365, as well as integration with other Microsoft products. This certification is beneficial for sales and marketing professionals, customer service representatives, and anyone who works with customers and wants to demonstrate their knowledge of Dynamics 365.
Curriculum
Preparation
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. In order to take the MB-910 course, however, some prerequisites are required.
You have the perfect starting point to take this course with these prerequisites:
Basic understanding of customer relationship management (CRM) concepts and principles.
Familiarity with Microsoft Dynamics 365 and its customer engagement applications, such as Sales, Customer Service, and Marketing.
Knowledge of sales, marketing, and customer service processes and workflows.
Experience in working with customer data and managing customer interactions.
Proficiency in using Microsoft Office applications, especially Excel and Outlook.
Strong communication and interpersonal skills.
No specific technical prerequisites are required for this course, making it suitable for beginners and non-technical professionals.
Completion of introductory training or certification courses on CRM concepts and Microsoft Dynamics 365 is recommended but not required.
Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Julian Sharp delivers high-quality, LIVE instructor-led training in Microsoft Dynamics 365 and Power Platform for professionals seeking real-world skills and certification readiness. With decades of industry experience and deep technical expertise, he helps learners master complex solutions efficiently.
Kat Weber is a Power Platform and Dynamics (CE and F&O) Consultant with 15+ years’ experience in ERP and CRM.
FAQ
Microsoft Dynamics 365 Fundamentals (CRM) certification validates foundational knowledge of Dynamics 365 applications for customer engagement. It demonstrates proficiency in understanding customer relationship management (CRM) concepts and Dynamics 365 functionalities for sales, marketing, and customer service.
Prepare for the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps exam (MB-910) and become proficient in customer relationship management. Our comprehensive course equips you with the skills to ace the exam and gain certification. Join Readynez today to access top-tier training and elevate your expertise in Dynamics 365 Customer Engagement Apps.
Prerequisites for Introduction to Microsoft Dynamics 365 certification include basic familiarity with Dynamics 365 applications and customer relationship management (CRM) concepts. While there are no mandatory prerequisites, having hands-on experience with Dynamics 365 is beneficial for exam preparation.
The Microsoft MB-910 Exam is priced at €86, plus applicable taxes.
The MB-910 exam covers topics such as Dynamics 365 applications for sales, marketing, and customer service, as well as core Dynamics 365 functionalities related to customer engagement. It assesses candidates' abilities to understand and apply Dynamics 365 solutions for customer relationship management scenarios.
Yes, Microsoft Dynamics 365 Fundamentals (CRM) certification is valuable for professionals seeking to enter the field of Dynamics 365 and customer relationship management (CRM). It demonstrates foundational knowledge and skills in Dynamics 365 applications for sales, marketing, and customer service, opening up career opportunities in CRM-related roles.
The time it takes to become Microsoft Dynamics 365 Fundamentals (CRM) certified varies depending on individual experience, study habits, and dedication. Typically, candidates spend a few weeks to a few months preparing for the MB-910 exam by studying relevant materials and practising with hands-on labs.
Yes, the MB-910 exam can be taken online from the comfort of your own home or office. Microsoft offers online proctoring options for many of its certification exams, including the MB-910 exam. Ensure your computer meets the technical requirements and follow the registration process to schedule your online exam session.
The difficulty of passing the MB-910 exam varies based on individual experience, preparation, and familiarity with Dynamics 365 applications for customer engagement. Candidates with a solid understanding of Dynamics 365 functionalities and scenarios, combined with effective study strategies, are more likely to succeed in passing the exam.
To pass the MB-910 exam, you need a score of 700 or higher.
Fundamentals certifications do not require renewal as they do not have an expiration date.
Salary potential after obtaining Microsoft Dynamics 365 Fundamentals (CRM) certification varies depending on factors such as location, industry, experience, and job role. Professionals with Dynamics 365 expertise, particularly in customer engagement applications, can command competitive salaries in CRM-related roles, offering excellent earning potential.
Reviews
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
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