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Achieving a Microsoft competency is a powerful way to differentiate your business and signal deep expertise to clients. For partners specializing in Dynamics 365, the Customer Engagement competency provides a clear path to demonstrating your organization's capabilities. Navigating the requirements for Silver and Gold tiers involves meeting specific performance benchmarks and ensuring your team holds the right certifications. This guide provides a strategic roadmap to help you plan your journey.
At Readynez, we specialize in guiding partners through this process. As a 5-time winner of the Microsoft Learning Partner of the Year award and a 2017 finalist for the Global Learning Partner of the Year, we have a proven track record of success. Let's explore your options for attaining the Dynamics 365 Customer Engagement competency.
The Silver competency is the first tier, signifying a strong and consistent capability. To achieve this, your organization must first meet certain performance and staffing thresholds.
Performance Requirements: Your company needs to have generated at least US $100,000 in Cloud Revenue (or US $50,000 for Developing Markets) within the preceding 12 months. This revenue is tracked from the Dynamics 365 Customer Engagement Plan, its related applications, and the Enterprise Team Member license.
Team Certification Requirements: A core team of at least five individuals must pass a specific combination of exams. All five team members are required to pass the foundational exam:
Furthermore, those same five individuals must prove their expertise by passing one of the following functional specialization exams:
Finally, to demonstrate technical aptitude, at least two of those five certified individuals must also pass the customization and configuration exam:
Achieving the Gold competency places your company in the top tier of Microsoft partners, signaling the highest level of proficiency and a significant commitment to the Microsoft ecosystem.
Performance Requirements: The revenue threshold for Gold is higher, requiring at least US $300,000 in Cloud Revenue (or US $150,000 for Developing Markets) over the previous 12 months from eligible Dynamics 365 products.
Team Certification Requirements: A larger team of at least fifteen individuals must meet the certification criteria. All fifteen must pass the core exam:
In addition, the same group of fifteen must each pass one of the functional exams below:
To round out the technical requirements for Gold, at least five of the fifteen certified individuals must also pass the technical exam:
For revenue recognition, please note that any customers acquired before March 29, 2019, contribute to your competency via Digital Partner of Record (DPOR) association. For new customers acquired after that date, association must be made through the incentives claims process.
Regarding certifications, please be aware that some exams have been retired. Exams MB2-717 and MB2-877 remain valid for competency attainment until June 30, 2020. Similarly, retired exams MB2-718 and MB2-719 are valid until August 31, 2020.
If you have any questions about structuring your team's training plan, don't hesitate to reach out to us via chat or by calling +45 88 18 43 20. For a broader look at certification possibilities, you can also explore our role-based Microsoft roadmap here: https://www.readynez.com/media/41xb0umb/readynez-microsoft-certification-poster.pdf
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Microsoft Dynamics 365 Customer Engagement (CE) is designed to help you manage your client relationships by streamlining your processes, centralizing client information, providing analysis, and enabling responsive customer service. As a leading cloud-based business solution, this application is built to enhance the efficiency of your sales and marketing teams with data analysis, intelligent insights provided by business intelligence, and campaign management.
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At Readynez we are committed to you, our customers, and you're in safe hands even if you should fail your first attempt. With the certification guarantee, you can join the course again, for free, and only pay for accommodation and exam.