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Aron Mesterbasic
This Microsoft MCSE: Communication (Skype for Business) course and certification will give you more training hours than any other provider. Also, we provide an all-inclusive course package with no hidden costs.
Your course package is designed to provide maximum learning and convenience. This is included in the price of your course:
Your expert instructor will get you ready for the following exams and certifications, which are included in your course package and covered by the Certification guarantee.
Our course participants come from varied backgrounds and have different attributes.
To make sure you have the best possible chances of benefitting from the course, we are available for you to discuss your goals and general expectations to your learning and results.
Generally though, we do recommend that you have the following prerequisites:
Before attending this course it is recommended you possess:
- Experience managing software in a Windows 2008 R2 enterprise server or Windows Server 2012 R2 environment
- Experience managing an application remotely using Windows PowerShell 4.0
- Familiarity with managing and configuring databases
- An introduction to Active Directory Domain Services
To become MCSE: Communication certified, you must already hold the MCSA: Office 365 or MCSA: Windows Server 2012 certification.
Using our engaging learning methodology including a variety of tools, we’ll cover the entire curriculum.
MOC 20333: Deploying Enterprise Voice with Skype for Business 2015
Plan and design Skype for Business with Enterprise Voice
Design Enterprise Voice topology
- Design mediation server collocation or placement, gateways, trunks, voice resiliency, mediation server dependencies, voice usage and traffic, DNS, and phone configuration
Design call routing and Public Switched Telephone Network (PSTN) connectivity
- Design dial plans, routes, including location-based routing, normalisation, voice policies, basic emergency dialling and notification, PSTN usage and trunk configuration; design for call via work; define SIP trunk capacity requirements; design multiple media gateway support, trunk configuration; define outbound translation rules, inbound dial plan; qualify technology options from UCOIP
Design voice applications
- Design call park, Response Group, delegation model, Response Group workflows; design private line and vacant number announcements
Design unified messaging (UM)
- Design UM dial plans, normalisation rules, UM auto-attendant, subscriber access, UM outbound dialling and UM placement and capacity for on-premises and online
Plan for network readiness and optimisation
- Assess network requirements including Multiprotocol Label Switching (MPLS), virtual private network (VPN), multiple MPLS providers including ExpressRoute providers, asymmetric links, point-to-point wireless, internal NAT, TCP vs. UDP and signalling vs. media traffic; plan for optimal conferencing traffic, capacity, Edge placement, assess QoS readiness including traffic policing and traffic shaping impact on RTC, DSCP, port based, scavenger class, best effort traffic class and separate/converged networks; estimate network usage; analyse media scenarios for conference, peer-to-peer, PSTN and capture traces for max jitter, average jitter, peak consecutive packet loss, average packet loss and one-way network delay
Design network services for Enterprise Voice
- Design Location Information Services (LIS) and Call Admission Control (CAC); plan for Media Bypass; design for QoS including port requirements for internal and external services; design and forecast network needs for sizing ExpressRoute
Model and analyse Skype for Business traffic per site
- Predict and calculate service needs and growth, compare how different personas impact network requirements and calibrate usage models based on customer usage and business requirements, including web, audio and video conferencing, PSTN and peer-to peer calls; adjust business requirements, adjust network components (topology, capacity) and limit traffic volume or modify solution design; calculate traffic volume by using the Skype for Business bandwidth calculator for branch traffic, central site traffic and remote user traffic
Analyse policies and historical data network usage
- Analyse Service Level Agreements (SLAs) on network infrastructure, analyse impact of security policies, including firewalls, VPN tunnels, remote access, Direct Access, NAT and Private VLANs, and assess appropriateness of current QoS policies for Skype for Business, average usage, peak usage, average drop and peak packet loss; analyse historical call quality data; analyse bandwidth requirements for Skype for Business Online
Plan and analyse simulation traffic results and make recommendations
- Design site traffic generator endpoint placement/location, design site traffic generator transaction path and design site traffic generator transaction volume per path; interpret baseline network characteristics and any variations, analyse simulation results in the context of a network (topology, QoS); recommend network reconfigurations, recommend modifications for QoS approach and explain impact of observed network characteristics, including latency, packet loss, jitter and bandwidth usage
Deploy and Configure Enterprise Voice
Configure network services for Enterprise Voice
- Configure Location Information Services (LIS), Call Admission Control (CAC) for voice, Call Admission Control (CAC) for video, DHCP for phone edition, QOS and media bypass; configure ExpressRoute for Office 365
Configure voice applications
- Configure call park, Response Group workflows, Response Group queues, private line, and vacant number announcements, configure delegation; configure and enable PSTN Conferencing with ACP, Cloud PBX, PSTN Calling, Hybrid Voice infrastructure; port phone numbers to Microsoft as the carrier; configure users with cloud phone numbers
Configure call routing
- Configure dial plans, routes and trunks; apply voice policies, PSTN usages and emergency dialling; call via work
Configure unified messaging (UM) for Skype for Business and Cloud Voicemail
- Configure UM dial plans, the normalisation rules, UM auto-attendant, subscriber access and call answering rules; configure DNS records; configure Edge Server for integration with Office 365; manage and assign Hosted Voice Mail policies; enable users for Hosted Voice Mail; create Contact Objects for Hosted Voice Mail; configure Skype for Business Online Enterprise Voice users to have Cloud Voicemail
Configure Enterprise Voice client features
Configure delegation, simultaneous ring, team calling and group call pickup, shared line appearance, call via work
Manage and troubleshoot Enterprise Voice
Troubleshoot call setup and teardown
- Troubleshoot Skype for Business Server and Skype for Business Online internal phone calls (PC to PC), external phone calls (PC to Public Switched Telephone Network [PSTN]), inbound and outbound routing, network configuration and internal and external clients; call via work
Troubleshoot Enterprise Voice quality issues
- Analyse Call Detail Recording/ Quality of Experience (CDR/QOE) logs, analyse call flow by using Snooper, analyse call data quality using call quality methodology (CQM), troubleshoot third-party devices, QOS and network bandwidth; analyse rate my call results; analyse and troubleshoot issues with Skype for Business Online Enterprise Voice users
Troubleshoot Enterprise Voice configuration
- Analyse dial plans (normalisation, translation), analyse session management (trunk routing); analyse policies, routes and usages; troubleshoot external connectivity (gateways, SBA, PBX, SBC, PSTN) and media bypass; call admission control (CAC); call via work; troubleshoot delegation, simultaneous ring, team calling and group call pickup; number porting
Troubleshoot and analyse Enterprise Voice applications
- Troubleshoot call park, Response Groups, unassigned numbers, Exchange voicemail, and LIS and emergency calling implementation
Troubleshoot universal communications (UC) devices and peripherals
- Troubleshoot device update issues, device connectivity issues (LPE + 3PIP), PIN authentication issues, peripherals and VDI plug-in device pairing
Monitor and manage Skype for Business
- Monitor call quality dashboard, monitor server reports, QoE, synthetic transactions and server health; monitor Rate My Call results
MOC 20334: Core Solutions of Microsoft Skype for Business 2015
Module 1: Design and Architecture of Skype for Business Server 2015
This module describes the high-level components and features of Skype for Business 2015. It describes how to work with the Skype for Business administrative tools. It describes the main components of Skype for Business Online and coexistence with on-premises Skype for Business servers.
Lessons
- Overview of Skype for Business Components and Features
- Introduction to the Skype for Business Administrative Tools
Lab : Designing and Publishing a Skype for Business Server Topology
- Designing and Creating the Topology
- Updating the Topology for the New York Site
After completing this module, students will be able to:
- Describe the high level components and features of Skype for Business 2015.
- Work with the Skype for Business administrative tools.
- Describe main components of Skype for Business Online and coexistence with Skype for Business Server.
- Design and Publish a Skype for Business Server Topology.
Module 2: Installing and Implementing Skype for Business Server 2015
This module explains the external dependencies for Skype for Business Server. It describes the Session Initiation Protocol (SIP) domain requirements to ensure a successful implementation. It also explains how to install Skype for Business Server and describes how Skype for Business Server integrates with Microsoft Exchange Server and Microsoft SharePoint Server.
Lessons
- Server and Service Dependencies
- Planning SIP Domains
- Installing Skype for Business Server
- Integrating Skype for Business Server with Exchange Server and SharePoint Server
Lab : Configuring DNS for Skype for Business Server
- Configuring the Required DNS Records for Skype for Business Server
Lab : Deploying Skype for Business Server
- Installing and Configuring Skype for Business Server
- Installing Skype for Business Server Certificates
- Configuring Exchange Server Integration
After completing this module, students will be able to:
- Identify the external dependencies for Skype for Business Server.
- Identify the Session Initiation Protocol (SIP) domain requirements to ensure a successful implementation.
- Install Skype for Business Server.
- Describe how Skype for Business Server integrates with Microsoft Exchange Server and Microsoft SharePoint Server.
Module 3: Administering Skype for Business Server 2015
This module explains how to administer and manage Skype for Business Server by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell. It also describes how to create useful Skype for Business scripts to automate processes. Additionally, it explains how to implement role-based access control (RBAC) in Skype for Business and how to use important Test cmdlets and tools to troubleshoot Skype for Business.
Lessons
- Using Skype for Business Server Control Panel
- Using the Skype for Business Server Management Shell
- Implementing Role-Based Access Control
- Using Test Cmdlets
- Tools for Troubleshooting Skype for Business
Lab : Using the Administrative Tools to Manage Skype for Business Server
- Installing the Skype for Business Administrative Tools on a Windows 10 Client
- Using Skype for Business Server Control Panel
- Using the Skype for Business Server Management Shell
Lab : Using the Skype for Business Troubleshooting Tools
- Using Skype for Business Server Management Shell Cmdlets to Create an RBAC Structure
- Using the Centralized Logging Service
- Performing a Network Capture by Using Message Analyzer
After completing this module, students will be able to:
- Use Skype for Business Server Control Panel.
- Use the Skype for Business Server Management Shell.
- Explain how to create useful Skype for Business scripts.
- Implement RBAC in Skype for Business.
- Use important Test cmdlets.
- Use the various tools to troubleshoot Skype for Business.
Module 4: Configuring Users and Clients in Skype for Business 2015
This module explains how to configure users by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell. It then describes how to deploy Skype for Business clients and explains the sign-in, registration, and authentication process for Skype for Business clients. It also explains how to configure in-band policies and group policies. Finally, it explains how to manage the Skype for Business Address Book.
Lessons
- Configuring Users
- Deploying the Skype for Business Client
- Registration, Sign-In, and Authentication
- Configuring Skype for Business Client Policies
- Managing the Skype for Business Address Book
Lab : Configuring Users and Clients in Skype for Business 2015
- Enabling Users for Skype for Business by Using the Management Shell
- Troubleshooting a User Sign-In Issue
Lab : Configuring Policies and the Address Book in Skype for Business Server
- Configuring Client Policies
- Configuring the Address Book
After completing this module, students will be able to:
- Configure users by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell.
- Deploy Skype for Business clients.
- Explain the registration, sign-in, and authentication process for Skype for Business clients.
- Configure in-band policies and Group Policies.
- Describe how to manage the Skype for Business Address Book.
Module 5: Configuring and Implementing Conferencing in Skype for Business 2015
This modules describes Skype for Business conferencing features and modalities. It explains how to integrate Skype for Business Server 2015 with Office Online Server. It also explains how to plan for conferencing bandwidth utilization. Finally, it explains how to configure conferencing settings and policies.
Lessons
- Introduction to Conferencing in Skype for Business 2015
- Integrating Skype for Business Server and Office Online Server
- Bandwidth Planning
- Configuring Conferencing Settings
Lab : Installing and Configuring Office Online Server
- Installing Office Online Server
Lab : Configuring Conferencing in Skype for Business Server
- Configuring, Assigning, and Validating Conferencing Policies
After completing this module, students will be able to:
- Describe Skype for Business conferencing features and modalities.
- Integrate Skype for Business Server 2015 with Office Web Apps Server.
- Plan for conferencing bandwidth utilization.
- Configure conferencing settings and policies.
Module 6: Implementing Additional Conferencing Options in Skype for Business Server 2015
This module describes the conferencing lifecycle and explains how to administer it. It then explains how to use conferencing and meeting policies. It also explains how to deploy dial-in conferencing and configure the infrastructure for Lync Room System. Finally, it explains how to configure large meetings and Skype Meeting Broadcast.
Lessons
- Overview of the Conferencing Lifecycle
- Designing and Configuring Audio/Video and Web Conferencing Policies
- Deploying Dial-In Conferencing
- Configuring an LRS
- Configuring Large Meetings and Skype Meeting Broadcasts
Lab : Implementing and Troubleshooting Conferencing Policies
- Creating and Editing Conferencing Policies
- Troubleshooting Conferencing Policies
Lab : Configuring Additional Conferencing Modalities
- Deploying Dial-In Conferencing
- Preparing for LRS Deployment
After completing this module, students will be able to:
- Administer the conferencing lifecycle.
- Configure conferencing and meeting policies.
- Deploy dial-in conferencing.
- Configure the infrastructure for Lync Room System (LRS).
- Configure large meetings and Skype Meeting Broadcast.
Module 7: Designing and Implementing Monitoring and Archiving in Skype for Business 2015
This module describes the Monitoring Service components in Skype for Business Server. It then describes archiving and explains how to design an archiving policy. Finally, it explains how to implement archiving.
Lessons
- Components of the Monitoring Service
- Overview of Archiving
- Designing an Archiving Policy
- Implementing Archiving
Lab : Implementing Monitoring
- Enabling Monitoring Reports
Lab : Implementing Archiving
- Enabling Skype for Business Server Archiving to Microsoft Exchange Server 2013
After completing this module, students will be able to:
- Describe Monitoring Service components in Skype for Business Server.
- Implement monitoring.
- Design an archiving policy.
- Implement archiving.
Module 8: Deploying Skype for Business 2015 External Access
This module explains how external access extends the functionality to users outside the corporate network, facilitates federation, and makes meetings with external participants possible. This module teaches you how you can install and configure the required components, configure the policies and users, configure external access network and certificates, and publish the Skype for Business web services to the Internet by using Windows Server 2012 R2 Web Application Proxy.
Lessons
- External Access Overview
- Configuring External Access Policies and Security
- Configuring External Access Network and Certificates
- Configuring Reverse Proxy
- Designing Mobility in Skype for Business Server
- Designing Federation in Skype for Business Server
Lab : Designing and Implementing External User Access
- Defining the Edge Server in the Topology
- Installing and Configuring the Edge Server
Lab : Installing the Components for External Users
- Installing and Configuring Reverse Proxy
- Validate External Messaging
After completing this module, students will be able to:
- Identify the components for external access.
- Configure external access policies and security.
- Configure external access network and certificates.
- Configure reverse proxy.
- Configure Skype for Business Server 2015 for mobile clients.
- Design and configure federation in Skype for Business Server.
Module 9: Implementing Persistent Chat in Skype for Business 2015
This module explains how to design a Skype for Business 2015 topology that includes Persistent Chat. It then explains how to deploy Persistent Chat in Skype for Business. Finally, it explains how to configure and manage Persistent Chat.
Lessons
- Designing a Persistent Chat Server Topology
- Deploying Persistent Chat Server
- Configuring and Managing Persistent Chat
Lab : Designing and Deploying Persistent Chat Server
- Configuring the Topology for Persistent Chat Server
- Installing Persistent Chat Server
- Registering a New Add-In
Lab : Configuring and Using Persistent Chat
- Configuring Chat Rooms and Policies
- Validating a Persistent Chat Deployment
- Troubleshooting Persistent Chat
After completing this module, students will be able to:
- Design a Skype for Business topology that includes Persistent Chat.
- Deploy Persistent Chat in Skype for Business.
- Configure and manage Persistent Chat in Skype for Business.
Module 10: Implementing High Availability in Skype for Business 2015
This module describes how to design and implement a high-availability solution for Front End Servers and Back End Servers in a Skype for Business Server environment. It also explains how to design and implement a high-availability solution for file stores, Edge Servers, Mediation Servers, Office Online server farms, and reverse proxy servers in a Skype for Business Server environment.
Lessons
- Planning for Front End Pool High Availability
- Planning for Back End Server High Availability
- High Availability for Other Component Servers
Lab : Implementing High Availability
- Managing Front End Pools
- Configuring Hardware Load Balancing
After completing this module, students will be able to:
- Design and implement a high-availability solution for Front End Servers in a Skype for Business Server environment.
- Design and implement a high-availability solution for Back End Servers in a Skype for Business Server environment.
- Design and implement a high-availability solution for file stores, Edge Servers, Mediation Servers, Office Online Server farms, and reverse proxy servers in a Skype for Business Server environment.
Module 11: Implementing Disaster Recovery in Skype for Business 2015
This module describes the disaster recovery options in Skype for Business Server, such as Front End pool pairing and Persistent Chat Server stretched pools. It then explains how to implement disaster recovery in Skype for Business Server. Additionally, it describes the disaster recovery options for Persistent Chat, the Central Management store, the Location Information Service (LIS) database, and user data.
Lessons
AND MORE....
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