About our Talent Services

You want new efficiencies, new opportunities and growth from technology, and you will need skills to get them. With Readynez Talent Services you will answer real and burning business challenges. No wonder we’ve been awarded the Microsoft Learning Partner of the year global finalist award for helping businesses transform and achieve remarkable results.

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I’m an opportunity Leader looking for talent

I’m an ambitious graduate looking for an exciting career

OVERVIEW

During this instructor led course we´ll train the communication skills that a successful support agent needs. The course practices effective communication strategies that will help your candidates develop a rapport with your customers. We´ll also train ways to connect with your customers through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customer’s level of expertise. Finally, we’ll examine how to deal with challenging customers and how to defuse a customer’s anger.

Further, we´ll train the basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CPU, memory, power supplies, etc.) as well as peripheral devices, storage devices, displays and connection interfaces. Also, this course includes in introduction to basic hardware troubleshooting skills.

 

 

Course summary

Course

IT Customer support and Hardware fundamentals

Duration

2 days

Exams

  • CompTIA A+ Certification Exam (220-901)

Your Package includes:

  • Transport Service
  • Accommodation
  • Meals
  • 22 Hours of instructor led training
  • Materials for the course
  • Labs
  • Exam
  • Certification Guarantee

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