Om Readynez Talent

Readynez Talent er en fokuseret rekrutteringsløsning og et komplet uddannelsesprogram. Vi gør kandidater klar til at kick-starte deres karrierer i IT branchen og vi gør ledere klar til fremtiden med den hurtigste og mest omkostningseffektive måde at tilføre nye ressourcer.

Kom igang

Jeg er en fremadtænkende leder som søger talentfulde kandidater

Jeg er en ambitiøs kandidat
som søger et fantastisk job 

OVERBLIK

During this instructor led course we´ll train the communication skills that a successful support agent needs. The course practices effective communication strategies that will help your candidates develop a rapport with your customers. We´ll also train ways to connect with your customers through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customer’s level of expertise. Finally, we’ll examine how to deal with challenging customers and how to defuse a customer’s anger.

Further, we´ll train the basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CPU, memory, power supplies, etc.) as well as peripheral devices, storage devices, displays and connection interfaces. Also, this course includes in introduction to basic hardware troubleshooting skills.

 

 

Kursus oversigt

Kursus

IT Customer support and Hardware fundamentals

Kursets varighed

2 dage

Tilgængelige datoer

Eksamen

  • CompTIA A+ Certification Exam (220-901)

Din pakkepris inkluderer:

  • Transport Service
  • Overnatninger
  • Forplejning
  • 22 timers instruktørledet uddannelse
  • Kursusmateriale
  • Labs
  • Eksamen
  • Certificeringsgaranti

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